Client Delivery Lead

4週間前

Tokyo, Tokyo Kraken

Help us use technology to make a big green dent in the universe

Kraken
 powers some of the most innovative global developments in energy.

We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

We are looking for brilliant Client Delivery Leads across a number of areas (i.e. Billing/Debt/etc) to help us build an industry leading product experience for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you've come to the right place.

We are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Lead who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.

The Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.

They will deal with complexity across multiple customer journeys with a variety of customer types and end users.  This person will play a critical role in bringing all the right people together to deliver the roadmap.

What you'll do

  • Work closely with the operation and non operation and Kraken Technologies Teams to define the product vision and strategy
  • Identify new ideas and technology to improve the product
  • Define the MVP and test & learn approach for the product capability
  • Support the business with issue resolution for the product
  • Support the engineering teams to deliver product features
  • Managing the relationship with client counterparts, being the first point of contact for tech development and issue resolution.
  • Triaging incoming requests and communicating client priorities to the right domains in the development team.
  • Ensure we are constantly reviewing and adapting to customer and business needs

What you'll have

  • Degree qualified equivalent, with strong client delivery and/or product ownership experience
  • Strong agile delivery experience and product management skills
  • Experience of product management and customer journeys
  • Solid understanding of technology and associated trends
  • Excellent communications, collaboration and presentation skills
  • Strong influencing skills and ability to challenge traditional ways of thinking
  • Experience of working with significant complex delivery pipelines for clients
  • Patience - our clients are undergoing huge transformations that take time and require our understanding
  • Laser focus on clients, relentless problem solving, invincible attitude, a winner
  • Consulting experience is a plus
  • Japanese and English speaking

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

  • Insights Client Success Lead

    1日前

    Tokyo dunnhumby

    Insights Client Success Leadを探しています。担当となる小売企業様と関係を築き、カスタマーファーストの考え方を推進し、小売企業様が価値とROIをしっかり確認でき、満足のいくdunnhumbyのワークプランを作成することができるだけではなく、dunnhumbyプロポジションのアップセル契約の更新を行う素晴らしい機会です。また、小売企業と業績目標の達成、損益管理、および小売企業とサプライヤー・CPG間のコラボレーションを促進し、お客様の理解をより深め、相互の成長実現も同時に目指します。 · dunnhumbyに対して期待できることは ...

  • Insights Client Success Lead

    12時間前

    Tokyo dunnhumby

    dunnhumbyはカスターデータサイエンスのグローバルリーダーとして、世界中の小売企業が現代のデータ主導型経済を高い競争力を維持しながら躍進を続けるための支援をしてきました。常にお客様を第一に考える‐‐これが我々のミッションです。dunnhumby のカスタマーサイエンスプラットフォームは、テクノロジー、ソフトウェアとコンサルティングを最適な組み合わせで展開することにより、店舗、オフラインそしてオンラインどのチャネルであろうとお客様にとって優れた買物経験を作り出し、企業の売上と利益拡大を達成します。', ...

  • Channel Team Lead, Hub Delivery

    3週間前

    Tokyo Amazon Full time￥3,672,000 - ￥3,984,000 per year

    Amazonでは、地球上で最もお客様を大切にする企業であることを目指しています。これに向けてモチベーションにあふれ、実行力の高い人材を必要としております。 · 今回、Amazonは、我々の輸配送チームのチャネル・チーム・リード (CTL)を募集しています。Amazonは世界において最も知名度の高いブランドの1つであり、数百万点に及ぶ商品を大切なお客様に向けて絶え間なくお届けしています。 · ...

  • Senior Channel Team Lead, Hub Delivery

    2ヶ月前

    Tokyo Amazon ￥5,000,000 - ￥15,000,000 per year

    Amazonでは、地球上で最もお客様を大切にする企業であることを目指しています。これに向けてモチベーションにあふれ、実行力の高い人材を必要としております今回、Amazonは、我々の輸配送チームのシニア・チャネル・チーム・リード (Sr.CTL)を募集しています。Amazonは世界において最も知名度の高いブランドの1つであり数百万点に及ぶ商品を大切なお客様に向けて絶え間なくお届けしています · ...

  • Senior Channel Team Lead, Hub Delivery

    2ヶ月前

    Tokyo Amazon Full time￥800,000 - ￥1,080,000 per year

    Amazonでは地球上で最もお客様を大切にする企業であることを目指しています。このポジションは東京エリアを中心に、配送ストアの開拓契約オペレーションに責任を持つ。 · エリア戦略の策定とKPI達成に向けたアクションプランの実行 · ...

  • Client Delivery Lead

    3日前

    Tokyo Kraken Technologies $900,000 - $1,200,000 per year

    We're a technology company focused on creating a smart, · sustainable energy system.Help us make a real impact on shaping a better, · more sustainable future. · ...

  • Client Delivery Lead

    2ヶ月前

    Tokyo Kraken ￥4,500,000 - ￥6,500,000 per year

    We are looking for brilliant Client Delivery Leads across a number of areas (i.e BillingPaymentsCommunicationsCommercialsMarkets etc) to help us build an industry leading product experience for our clients If you love making things better for customers building great products wor ...

  • Client Delivery Lead

    4週間前

    Tokyo, Tokyo Kraken

    +Help us use technology to make a big green dent in the universe. Kraken powers some of the most innovative global developments in energy. We re a technology company focused on creating a smart, sustainable energy system. · +Degree qualified equivalent with strong client delivery ...

  • Client Delivery Lead

    3週間前

    Tokyo, Tokyo Kraken

    We're looking for brilliant Client Delivery Leads across a number of areas (i.e. Billing/Payments/Communications/Commercials/Markets etc) to help us build an industry leading product experience for our clients. · We are a flat and agile organisation and plan to remain this way. · ...

  • Channel Team Lead, Hub Delivery

    1週間前

    Shinagawa Amazon

    しい（Amazon） 読세요 ,本（JA） 록 집세요 .吉 · ２ · １ · Amazon ！ · ２ · Hub Delivery · ...

  • Senior Client Delivery Lead

    1日前

    Tokyo Kraken Technologies

    We are looking for brilliant Senior Client Delivery Leads across a number of areas (i.e. Billing/Debt/etc) to help us build an industry leading product experience for our clients. · Help us make a real impact on shaping a better more sustainable future. · Work closely with the op ...

  • Client Delivery Lead

    2ヶ月前

    Tokyo Kraken Full time￥3,650,000 - ￥5,600,000 per year

    We're looking for brilliant Client Delivery Leads across multiple areas (i.e., Billing/Payments/Communications/Commercials/Markets etc) to help build an industry-leading product experience for our clients. · Work closely with clients to deliver implementations, · enhancements,and ...

  • Client Lead

    10時間前

    Tokyo, Tokyo Tenth Revolution Group

    We are seeking a proactive and highly organized Client Lead to manage a portfolio of customer accounts and ensure strong, healthy long‑term relationships. · Serve as the main point of contact for a group of non‑strategic clients, ensuring a smooth and positive overall experience. ...

  • VP of Client Delivery

    3週間前

    Tokyo Inizio Advisory Remote job

    This position requires being a strategic partner as well as an operational driver with the President of Japan. As Japan has been evolving the quality of services and expanding the scope of services, · this person will take the lead in operational excellence aligned with the globa ...

  • VP of Client Delivery

    1ヶ月前

    Tokyo STEM Remote job￥2,000,000 - ￥2,800,000 per year

    This position requires being a strategic partner as well as an operational driver with the President of Japan. · Work closely with the President of Global Operations and the operations team to identify best practices and aligning on processes, standards, and systems to drive effi ...

  • VP of Client Delivery

    1日前

    Tokyo STEM Remote job

    This position requires being a strategic partner as well as an operational driver with the President of Japan. As Japan has been evolving the quality of services and expanding the scope of services, this person will take the lead in operational excellence aligned with the global ...

  • Channel Team Lead, Hub Delivery

    2週間前

    Kawaguchi-shi Amazon Full time

    Amazonでは、地球上で最もお客様を大切にする企業であることを目指しています。これに向けてモチベーションにあふれ、実行力の高い人材を必要としております。 · 今回、Amazonは、我々の輸配送チームのチャネル・チーム・リード (CTL) を募集しています。 · ...

  • Client Implementation Lead

    6日前

    Tokyo Kraken Technologies

    We are looking for well-rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to work directly with clients. The Client Implementation Lead will lead overall projects on both the operating model e.g. how things are organise ...

  • IT Delivery Lead

    7日前

    Tokyo Talisman Corporation

    Product Tower's IT Delivery Lead is responsible for planning, executing and delivering complex product development projects that align with the company's business objectives. · ...

  • IT Delivery Lead

    2週間前

    Tokyo, Tokyo Tenth Revolution Group

    The IT Delivery Lead is responsible for planning executing and delivering complex product development initiatives that align with business objectives. · Act as the day-to-day owner of assigned IT product development projects coordinating all activities and communications. · Lead ...

  • IT Delivery Lead

    7日前

    Tokyo Skillhouse Staffing Solutions K.K.

    A leading Global Insurance group is looking for a bilingual Product Tower's IT Delivery Lead. · Serve as the day‑to‑day owner of assigned IT product development projects, coordinating all activities and communications · ...