Kraken powers some of the most innovative global developments in energy.
We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
We are looking for brilliant Client Delivery Leads across a number of areas (i.e. Billing/Payments/Communications/Commercials/Markets etc) to help us build an industry leading product experience for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you've come to the right place.
We are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.
The Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.
They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.
What you'll do
- Work closely with clients to deliver implementations, enhancements, and strategic support for their use of Kraken
- Identify new ideas and technology to improve the product
- Ensure a balance between flexibility for the client and efficiency for the product
- Support the business with issue resolution for the product
- Support the engineering teams to deliver product features
- Ensure we are constantly reviewing and adapting to customer and business needs
What you'll have
- Degree qualified equivalent, with strong client delivery and/or product ownership experience
- Strong agile delivery experience and product management skills
- Experience of product management and customer journeys
- Solid understanding of technology and associated trends
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Experience of working with significant complex delivery pipelines for clients
- Patience - our clients are undergoing huge transformations that take time and require our understanding
- Laser focus on clients, relentless problem solving, invincible attitude, a winner
- Consulting experience is a plus
- Japanese and English speaking
- Travelling is required
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you've read, understood and consent to these terms We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
-
Tokyo dunnhumbydunnhumby adalah pemimpin global dalam Sains Data Pelanggan, bekerja sama dengan dunia retail dan merek yang paling ambisius untuk meletakkan pelanggan di hati setiap keputusan. Kami menggabungkan pengetahuan mendalam, teknologi maju, dan kerja sama erat untuk membantu klien kami ...
-
Greater Tokyo Area Amazon ￥15,000,000 - ￥25,000,000 per yearAmazon Hub Deiribari paatonaa puroguramu wa kyoui wo tsukau Amazon no ryouryoku ni taisuru kyori dekirumono o haisen shite,kinkyuu na kanri to naru yuujou ga arimasuka? · 私 · 手 · ...
-
Tokyo Amazon Full time￥3,672,000 - ￥3,984,000 per yearAmazonでは、地球上で最もお客様を大切にする企業であることを目指しています。これに向けてモチベーションにあふれ、実行力の高い人材を必要としております。 · 今回、Amazonは、我々の輸配送チームのチャネル・チーム・リード (CTL)を募集しています。Amazonは世界において最も知名度の高いブランドの1つであり、数百万点に及ぶ商品を大切なお客様に向けて絶え間なくお届けしています。 · ...
-
Tokyo Amazon Full time￥800,000 - ￥1,080,000 per yearAmazonでは地球上で最もお客様を大切にする企業であることを目指しています。このポジションは東京エリアを中心に、配送ストアの開拓契約オペレーションに責任を持つ。 · エリア戦略の策定とKPI達成に向けたアクションプランの実行 · ...
-
Tokyo Michael Page ￥7,200,000 - ￥8,800,000 per yearグローバル保険企業のCRM戦略をリード、最新技術を活用した業務改善に貢献します。世界的な保険グループの日本法人です。 · ...
-
Client Delivery Lead
2週間前
Tokyo, Tokyo Kraken+Help us use technology to make a big green dent in the universe. Kraken powers some of the most innovative global developments in energy. We re a technology company focused on creating a smart, sustainable energy system. · +Degree qualified equivalent with strong client delivery ...
-
Client Delivery Lead
2週間前
Tokyo, Tokyo KrakenWe're looking for brilliant Client Delivery Leads across a number of areas (i.e. Billing/Payments/Communications/Commercials/Markets etc) to help us build an industry leading product experience for our clients. · We are a flat and agile organisation and plan to remain this way. · ...
-
Tokyo Kraken TechnologiesWe're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, · Work closely with clients to deliver implementations, enha ...
-
Client Delivery Lead
1ヶ月前
Tokyo Kraken ￥4,500,000 - ￥6,500,000 per yearWe are looking for brilliant Client Delivery Leads across a number of areas (i.e BillingPaymentsCommunicationsCommercialsMarkets etc) to help us build an industry leading product experience for our clients If you love making things better for customers building great products wor ...
-
Tokyo Amazon ￥5,000,000 - ￥15,000,000 per yearAmazonでは、地球上で最もお客様を大切にする企業であることを目指しています。これに向けてモチベーションにあふれ、実行力の高い人材を必要としております今回、Amazonは、我々の輸配送チームのシニア・チャネル・チーム・リード (Sr.CTL)を募集しています。Amazonは世界において最も知名度の高いブランドの1つであり数百万点に及ぶ商品を大切なお客様に向けて絶え間なくお届けしています · ...
-
Tokyo Kraken TechnologiesWe're looking for brilliant Senior Client Delivery Leads to help us build an industry leading product experience for our clients. · Work closely with the operation and non operation and Kraken Technologies Teams to define the product vision and strategy · Identify new ideas and t ...
-
Client Delivery Lead
1ヶ月前
Tokyo Kraken Full time￥3,650,000 - ￥5,600,000 per yearWe're looking for brilliant Client Delivery Leads across multiple areas (i.e., Billing/Payments/Communications/Commercials/Markets etc) to help build an industry-leading product experience for our clients. · Work closely with clients to deliver implementations, · enhancements,and ...
-
Tokyo Inizio Advisory Remote job￥10,000,000 - ￥20,000,000 per yearThis position requires being a strategic partner as well as an operational driver for the President of Japan. As Japan has been evolving the quality of services and expanding the scope of services, this person will take the lead in operational excellence aligned with the global o ...
-
Tokyo STEM Remote job￥2,000,000 - ￥2,800,000 per yearThis position requires being a strategic partner as well as an operational driver with the President of Japan. · Work closely with the President of Global Operations and the operations team to identify best practices and aligning on processes, standards, and systems to drive effi ...
-
Tokyo Inizio Advisory Remote jobThis position requires being a strategic partner as well as an operational driver with the President of Japan. As Japan has been evolving the quality of services and expanding the scope of services, · this person will take the lead in operational excellence aligned with the globa ...
-
IT Delivery Lead
2日前
Tokyo, Tokyo Tenth Revolution GroupThe IT Delivery Lead is responsible for planning executing and delivering complex product development initiatives that align with business objectives. · Act as the day-to-day owner of assigned IT product development projects coordinating all activities and communications. · Lead ...
-
Tokyo Kraken TechnologiesWe are looking for a Client Implementation Lead to join our team. The successful candidate will lead overall projects on both the operating model and the operating environment, coordinating and managing cultural change programmes alongside our client. · The ideal candidate will h ...
-
Kawaguchi-shi Amazon Full timeAmazonでは、地球上で最もお客様を大切にする企業であることを目指しています。これに向けてモチベーションにあふれ、実行力の高い人材を必要としております。 · 今回、Amazonは、我々の輸配送チームのチャネル・チーム・リード (CTL) を募集しています。 · ...
-
Tokyo, Tokyo NokiaAs a Technical Delivery Lead you will take ownership of the Charging & Mediation domain driving end-to-end delivery with full accountability for scope timelines quality and cost management. · ...
-
Tokyo NEO Search Partners Inc. ￥1,240,000 - ￥2,480,000 per yearThe Service Management Lead will take charge of service operations, ensuring stable performance, continuous improvement and outstanding user satisfaction. · ...
-
Tokyo Kaluza ￥1,200,000 - ￥1,500,000 per yearKaluza reimagines energy to bring net-zero within everyone's reach. The Kaluza Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. · Ga ...
.png?1603752378)
