Would you like to contribute your scientific expertise to our customers and team?
About The Role
The Solution Consultant (SC) is a subject matter expert focused primarily on supporting pre-sales activities.
Leveraging deep expertise in our Chemistry solutions and strong commercial acumen, you will work closely with Sales to uncover customer needs, design tailored solutions and demonstrate value.
In post-sales scenarios, you will partner with Customer Success Managers (CSMs) when specialist knowledge is required to address complex solution queries or deliver technical training.
You will not own the day-to-day customer relationship so must be highly skilled in making deep, meaningful relationships quickly, to play a critical role in both commercial and customer success outcomes.
ResponsibilitiesBe the go-to expert for Sales teams, collaborating to uncover customer challenges and craft tailored solution strategies that drive business impact
Deliver tailored demonstrations and workshops that translate product capabilities into business outcomes
Act as a trusted advisor offering subject matter expertise to shape deals and solution approaches
Step in when CSMs escalate cases requesting advanced Chemistry solution knowledge
Support CSMs with deep product knowledge to drive adoption, optimize usage and address complex customer questions
Deliver advanced demos, technical deep-dives and workshops as required
Act as a conduit between customers, Sales, Advanced Data Solutions, Customer Success and Product teams, providing feedback that informs product development and roadmap decisions
Maintain up-to-date knowledge of industry trends, customer requirements and emerging technologies
Develop processes and materials that enhance the pre and post sales experience
Manage multiple customer engagements and internal requests effectively, prioritizing tasks to ensure timely delivery of solutions and support
Requirements
Track record of success in similar customer-facing roles such as consulting, customer success or account management, ideally in B2B or SaaS environments
Minimum of a bachelor's degree in chemistry, biotechnology or a related field
Excellent communication, presentation and stakeholder management skills at all levels
An analytical and consultative mindset, able to quickly grasp complex requirements and deliver actionable recommendations
Effective time management and prioritization skills to balance competing demands
Strong interpersonal and influencing skills for building trust and collaborating across teams
Additional language skills beyond English would be beneficial
Work in a way that works for you
We promote a healthy work/life balance across the organization.
With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people.
With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productiveWorking with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play.
Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
About Us
Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity.
In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.
Join UsPurposeful Work
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.
Growing Every Day
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.
Together, we create possibilities.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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