Company:
Global Automotive OEM – Japan Subsidiary (Direct Retail Operations)
Location:
Osaka Customer Experience Center
Employment Type:
Full-time, direct hire
Industry:
Automotive / Electric Vehicles
Salary:
Open (competitive; performance incentive paid twice yearly)
Position Overview
A global automotive manufacturer is seeking Sales Consultants for its directly operated retail location in Osaka & Yokohama.
The role involves supporting customers throughout their purchase journey, demonstrating EV products through test drives, managing documentation, organizing delivery ceremonies, and ensuring a premium customer experience.
Key Responsibilities
- Greet and assist walk-in customers, providing detailed guidance on vehicles and brand features
- Conduct EV test drives and explain driving characteristics and key technologies
- Understand customer needs and provide tailored product and finance proposals
- Support customers through the full purchase journey with professional and consistent communication.
- Coordinate documentation and payment processes with customers and administrative partners.
- Conduct vehicle operation explanations during the delivery ceremony
- Provide post-delivery follow-up and customer care to ensure satisfaction
- Plan and execute in-store promotional events
- Explain brand programs, services, and customer experience initiatives
Required Qualifications
- Minimum 3 years of automotive sales experience in Japan
- Valid standard driver's license
- Native-level Japanese (required for all non-Japanese applicants)
- B2C sales or customer service background (automotive or non-automotive)
- Strong teamwork mindset and proactive approach to achieving individual and team KPIs
- Strong communication skills and high motivation for self-development
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