Tokyo MindPec Solutions

Technical Support Representative – Networking & Web Technologies (Native Japanese)

Location:
KL Sentral

Employment Type:
Full-Time

Work Mode:
[On-site]

Working Hours:
Regular Shift Hours

Intake:
24th Nov

Budget:
RM15,000

Key Responsibilities

Provide technical support through phone, email, chat, or ticketing platforms

Troubleshoot issues related to networking, DNS, hosting, SSL, website connectivity, and web applications

Assist customers with server configuration, website setup, and basic backend settings

Diagnose and resolve issues related to firewalls, routing, ports, proxies, and connectivity

Support users with domain setup, DNS configuration, and email routing

Guide customers on website performance, caching, CDN, and security best practices

Collaborate with engineering teams to escalate and resolve advanced issues

Document solutions, FAQs, and troubleshooting procedures for knowledge base

Ensure high customer satisfaction and timely resolution of tickets

Follow SLAs, KPIs, and internal quality guidelines

Required Skills & Qualifications

Diploma/Degree in IT, Computer Science, Networking, or related field

1–3 years of experience in technical support or IT helpdesk

Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, HTTP/HTTPS)

Experience troubleshooting web technologies (HTML, SSL, CMS basics, hosting environments)

Familiarity with cPanel, Plesk, or similar hosting control panels

Ability to read logs, analyze errors, and identify root causes

Comfortable working with command-line tools (basic Linux/Windows commands)

Excellent communication and customer-handling skills

Ability to work under pressure and multitask in a fast-paced environment

Good to Have (Optional)

Certifications: CCNA, CompTIA Network+, ITIL

Experience supporting cloud hosting or SaaS platforms

Knowledge of CDN, DNS management tools, or web security

Basic scripting or automation skills



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