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Job number: JN Posted:
Community Operation Lead
アメリカで創業された、グローバルに展開するイノベーションセンター/英語スキル活かせる
7 - 10 million yen Tokyo Support & Administration General Affairs
Job details
Responsibilities
Company overview
同社はアメリカで創業され、グローバルに展開するイノベーションセンターです。
魅力的でダイナミックな
【コミュニティオペレーションリード】
を募集しています。
すでに関連業務の経験があり、メンタリング、トレーニング、チームのスーパービジョンに加え、
新たなキャリアトラック社員の育成・指導など、
幅広い役割を通じてスキルを伸ばしたい方にとって最適なポジションです。
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■ポジションについて
コミュニティオペレーションズチームの一員として、コミュニティの構築と関係性の形成を担います。
共用スペース(コモンズ)の環境づくりやソーシャルな場の創出を通じて、担当フロアのクライアントと継続的で意義のある関係を育む役割です。
このポジションは、コミュニティ内でクライアントからのあらゆる質問・相談に対応する主要な窓口として機能します。
■Responsibilities
- Initiating and developing trusting relationships with clients and colleagues.
- Maintain a constructive landlord-tenant relationship with building management.
- Handle difficult client requests or encounters to maintain overall service quality and client satisfaction.
- Continually striving to improve and refresh spaces that cause clients and community members to come together in effective ways.
- Facilitating office moves and setups.
- Troubleshooting office equipment in case of simple problems or escalating it to the appropriate department.
- Coordinating and liaising with other teams across the company to share resources most efficiently.
- Designing and utilizing a range of deliberate communications tools to educate and engage members.
- Support the professional development of all team members.
- Taking a lead in mentoring and training new members who may join as part time or full time.
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Requirements
- 5年以上のベンダー管理やコミュニティマネジメントを含むファシリティオペレーションの実務経験
- 3年以上のチームマネジメント経験
- ネイティブレベルの日本語スキル
- ビジネスレベル以上の英語スキル
Salary million yen
Location Tokyo
BRS Consultant
Samantha Labrador
Corporate Services
Email me directly
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