Job Description

We are seeking a high-performing Senior Commercial Account Executive to join our Japanese team. As a key member of Zendesk's Commercial sales team, you will provide sales leadership and creative direction to our most highly visible customers. This is a chance to build the Platform experience at Zendesk

As a Senior Commercial Account Executive, you love hunting for new opportunities and are able to close new accounts while maintaining existing ones. You have a passion for building and maintaining broad relationships, developing and managing opportunities, and leading a team of extended resources within Zendesk. 

You are a creative, out of the box thinker, able to articulate Zendesk's platform vision. You can sell at the most strategic level and form a broad strategy for winning customer buy-in and implementation. 

What you'll be doing

• Lead and develop a subset of our Commercial accounts

• Create direct new business and expansion opportunities

• Collaboratively develop specific GTM strategy and plan with larger Zendesk team

• Develop detailed multi year account strategy and objectives aligned to a quarterly execution plan

• Develop and nurture CXO relationships at assigned accounts

• Identify and develop partner relationships to build a partner ecosystem working with Zendesk's Channels and Alliances teams

• Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process

• Work with the Solution Architecture team to Influence product direction by facilitating structured industry forums for customer feedback to the product management, engineering and ISV teams

What you bring to the role

• At least 6+ years of Enterprise software selling experience; SaaS and CX experience strongly preferred 

• Successful record acquiring direct new business sales, Extensive experience selling into the Japan market

• Experience selling to VP and C level executives at Mid Market/Commercial segment

• Experience managing and closing complex sales-cycles using solution selling techniques

• Consistent delivery and over-achieving against targets

• Strong interpersonal and presentation skills

• Outstanding verbal and written communication skills

• Experience working in a dynamic, agile company and sales team

• Willingness to travel

#LI-ESKD

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.