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Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world.
At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way.
Responsibilities
By applying to these opportunities, you will be considered for all available Customer Success intern roles.
This includes, but is not limited to, the roles described below:
Cloud Solution Architect (CSA)
Overview:
As a Cloud Solution Architect Intern, you will provide technical expertise through sales presentations, product demonstrations, installation and maintenance of company products.
Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions.
Responsibilities:
Applies foundational technical knowledge of an architecture solution to meet business and information technology (IT) requirements and resolve identified technical constraints.
Acts as the voice of the customer (VOC)/partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer/partner with internal team.
Solicits input from others to contribute to proposals for viable solutions based on specific technical products. Demonstrates basic technical concepts and proves those design solutions capability through design collaboration sessions with the customer/partner.Participates in discussions around architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage, consumption, and value outcomes.
Leverages development opportunities (e.g., mentorships, role-based resources, trainings, internal events such as Ready, Build, Ignite) to learn new technologies or services.
Customer Success Account Manager (CSAM)Overview:
As a Customer Success Account Management Intern, you will develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery.
This opportunity will allow you to guide and lead conversations to facilitate the achievement of customer business objectives; lead the execution of program planning and customer-facing program reviews.
Responsibilities:
Learn customer, partner, and internal stakeholder engagement models.
Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps.Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels.
Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.
Learns how to map internal roles to customer priorities to action the needs of customers. Learns how to develop key internal stakeholder relationships.Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
Understands the organizational and customer success strategy. Understands Microsoft technology and services.Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
QualificationsCurrently pursuing a Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field
Must have at least 1 semester/term remaining following the completion of the internship
Passion for technology and customer obsessed
Displays strong stakeholder and relationship management across senior leaders, partners, and customers. Excellent verbal and written communication, analytical and presentationskills
Technical Certification in Cloud (e.g. Azure, Amazon Web Services, Google, security certifications)
Change Management Certification (e.g. Prosci)
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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