Responsibilities
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or be discovered Our SMB Account Management team helps high-potential clients grow on TikTok by improving performance and scaling their business outcomes. You will partner closely with advertisers to understand their goals, provide data-backed guidance, and identify opportunities for continued growth and expansion. Success in this role requires strong client empathy, a solutions-oriented mindset, and the ability to deliver impact at scale.

We are looking for a growth-focused leader to help Japanese SMBs succeed on TikTok. In this role, you will lead a team that partners with local businesses to improve their visibility, reach new customers, and drive measurable results through TikTok's advertising and commerce solutions. You will shape strategy, coach the team to deliver high-quality client support, and scale programs that help advertisers grow with confidence on our platform.

Responsibilities:

• Aim for the Highest: Lead a team of Account Managers . Provide coaching and direction to enable their and our client's success. You will help guide your teams through the next stage of their career and beyond;

Assume Ownership - Identify areas for process, product and tooling improvement to enable scalable solutions for our clients. You will be comfortable with taking on revenue goals and developing scalable strategies on how to achieve them.

• Be Candid and Clear. Set clear goals and expectations for your team. Support them and challenge them to meet and exceed their goals. Help establish a high-performance culture.

• Have the Bigger Picture in Mind: Work collaboratively with the entire SMB team to support and enable the success of our sales teams. You will work closely with Marketing, Product, Sales Ops and Training to identify opportunities to scale out best practices, knowledge and performance gaps.

• Be a Champion of Inclusion: You will help promote diversity within your team. You will value unique perspectives and you will encourage all of your team members and peers to participate to their fullest.

• Always Day 1: Take initiative, there is no task too big or too small. You will be able to lead by example with supporting your AM's on best practices and how to analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings.

Qualifications
Minimum Qualifications:

• 5+ years of experience in account management or client services within digital advertising

• 2+ years of people management experience, leading and developing sales or account teams

• Strong understanding of the Japan digital advertising ecosystem and advertiser needs

• Proven ability to collaborate cross-functionally and drive measurable client outcomes

• Highly organized with strong project management and analytical skills

• Able to balance multiple priorities with attention to detail and execution rigor

• High level of Japanese proficiency and English both oral and written for business communication, organizational prowess, analytical acumen to interpret data and trends effectively, and ability to work with APAC and global partners

Preferred Qualifications

• Familiarity with TikTok Ads platform and other social media advertising tools

• Ability to succeed in a rapidly changing environment with excellent problem-solving, creative thinking, and analytical skills.

• Excellent cross-functional collaboration skills, with a track record of working effectively across departments to achieve common goals.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

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Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​