Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us
Job Description:
This role is responsible for ensuring that all supported applications comply with organizational policies, industry standards, and local laws, rules, and regulations (LRR). The position plays a critical role in managing and tracking compliance deliverables, coordinating infrastructure requests, and supporting risk and security activities. Acting as a liaison between vendors, development teams, and technology managers, this role ensures that compliance, technical security, and risk requirements are executed accurately and on time.
Responsibilities:
- Compliance & Risk Management
- Ensure all risk, security, and compliance deliverables for supported applications are completed on time and meet regulatory and organizational requirements.
- Assist with internal and external audits, risk assessments, and regulatory examinations.
- Facilitate responses for country-specific audit requirements and maintain readiness for compliance reviews
- Administrative & Governance Activities
- Complete administrative and non-technical compliance tasks, including access reviews, assessments, questionnaires, and procedural documentation.
- Maintain accurate application data in AppHQ and other systems of record.
- Technical Oversight & Coordination
- Track and support technical security and risk activities performed by development teams, such as remediation of non-permitted technologies, vulnerability fixes, disaster recovery exercises, and technical recovery planning.
- Act as Change Manager and Overall Test Approver for non-material changes; serve as Build Engineering Manager for lower-level environments for material and non-material changes.
- Vendor & Stakeholder Engagement
- Work closely with vendors, internal teams (CTI, GIS, Tech Risk), and business partners to ensure applications meet compliance and security requirements.
- Collaborate with Product and Operations LOB partners to align compliance activities with business objectives.
- Incident & Problem Management
- Lead coordination with vendors and production support teams to minimize business impact during major incidents (Priority 1/2) and ensure quality delivery of fixes.
- Communicate problem status effectively to senior management and facilitate resolution by engaging relevant business and technology teams.
- Program & Project Support
- Manage and deliver Non-Production Testing (NPT) programs as required for supported applications.
- Assist with ad hoc inquiries, audit management, and compliance-related questions.
- Leadership & Communication
- Plan, prepare, and facilitate team meetings and presentations to communicate compliance status, risks, and remediation plans.
- Drive continuous improvement in compliance processes and operational efficiency.
Required Skills:
- 7+ yrs of relevant work experience in technology
- 3+ yrs of experience managing and delivering complex technology projects or solutions
- Prior experience with Application Management.
- Hands-on experience addressing risk deliverables, regulatory requirements
- Ability to work independently, manage and prioritize multiple deliverables
- Strong organizational skills with high level of attention to detail and accuracy
Desired Skills:
- Language Proficiency: Fluency in Japanese and/or Korean.
- Technical Knowledge: Strong understanding of software development principles and related technologies, including Linux, Windows, shell scripting, Oracle, MS-SQL, Autosys, Java, C, Firewall, IPSec, and Cryptography. Hands-on coding experience is not required but familiarity with these technologies is essential for effective oversight.
- IT Service Management: Has knowledge of software development but has not necessarily been involved in hands-on application development/coding : Linux, Windows, shell scripts, Oracle, MS-SQL, Autosys, Java, C, Firewall, IPSec, Cryptography.
- Understanding of ITIL (Information Technology Infrastructure Library) best practices across Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
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