Job Description

Zendesk is a global customer service software company empowering businesses to create the best customer experiences. We are dedicated to streamlining the customer support of businesses around the world, with an emphasis on innovation, trust, and equality within our company culture.

Position Overview:

As the People Partner for APAC GTM and Japan Office at Zendesk, you play a pivotal role in managing and guiding Human Resource-related matters for both our regional & country Go To Market teams (ie Sales, Marketing, Business Development, Partner Sales, etc) in Asia, ANZ, India and our Japan office. This role will serve as an employee champion and change agent that anticipates and assesses HR-related needs and identifies integrated solutions through communication and collaboration with business leaders and our People & Places teams.

This role reports To: Senior Director, APAC People Partners

Key Responsibilities:

1. Partner closely with the APAC Go To Market leaders and Japan management team to provide strategic HR guidance and support that aligns HR initiatives with business goals to enhance organizational performance, such as but not limited to:

• Organizational Design

> Consulting on the most effective organizational structure to support business strategy

• Workforce Planning

> Forecasting future skills and staffing requirements, ensuring the organization recruits and develops the right talent mix.

> Analyzing labor market trends to prepare for industry shifts or regional changes.

• Cultural Development Initiatives:

> Guiding the formation of company values and behaviours that promote a positive and productive workplace.

• Change Management:

> Guiding leaders and teams through organizational transitions and transformations.

2. Act as a coach and trusted business advisor to the APAC GTM business leaders and teams in the areas of leadership, organizational effectiveness and People and Places initiatives.

3. In partnership with our APAC GTM leaders and Japan leadership team, drive people and organization development inititives to enhance employee engagement in the organization.

4 In partnership with our APAC Employee Relations team, provide guidance and support as requested on employee relations matters including but not limited to matters such as conflict resolution, advising on disciplinary actions and providing confidential counselling for employees facing work-related challenges.

5. Stay abreast of local employment laws and regulations to ensure that Zendesk's practices in APAC and Japan align with the current legal framework.

6. Provide high level guidance on HR policies and procedures to ensure Zendesk Japan's operations adhere to local labor and employment-related regulations and reporting requirements.

Qualifications:

• A bachelor's degree and relevant industry experience.
• 5+ years of experience in an HR Business Partner role preferably with a focus on sales or similar functions, demonstrating a progression in complexity of HR responsibilities.
• Fluent in Japanese and English, both verbal and written; additional APAC regional languages are a plus.
• Exhibits strong People Partnering skills such as but not limited to Business Acumen, Leadership and Influence, Analytical Skills, Change Management, Cultural Competence, Communication and Problem Solving.
• Experience working with Regional & Country Go to Market organizations (ie Sales, Marketing, Business Development, Partner Sales, etc), specifically within the technology industry, is highly desired.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills with demonstrated ability to influence leaders and facilitate agreement amongst differing opinions.
• Proven experience in coaching and mentoring senior leaders.
• Strong problem-solving and conflict resolution skills.
• Experience with HR metrics and data-driven decision-making skills.
• Proficiency in HRIS systems, preferably Workday, and other HR technologies.

Zendesk is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.