Tokyo Rakuten
Job Description

Business Overview


Rakuten is Japan's largest marketplace and Internet ecosystem, offering a wide range of more than 70 services, including e-commerce, travel, banking, fintech, food delivery, golf, insurance, instant messaging, and mobile networking.

Rakuten offers more than 140 services worldwide, of which Communications & Energy Company is the division that operates the cell phone business and other telecommunications and electric energy-related businesses.

Please see below for a list of Communications & Energy Company's services*.

Department Overview


In-house Network Promotion Section is responsible for service planning, sales promotion, operation, and improvement, with the mission of growing products centred on the home internet services 'Rakuten Turbo' and 'Rakuten Hikari' and acquiring more users.

Within this, the Business Planning Group is the organisation that handles product strategy and promotion planning.


Both the home router "Rakuten Turbo" and the fiber-optic service "Rakuten Hikari" leverage Rakuten Group's big data to explore and implement various initiatives.

Furthermore, as a telecommunications provider, we can expand services through enhanced features (such as AI utilization).

Specifically, "Rakuten Turbo" launched in 2023 as a new service utilizing the Rakuten Mobile network.

As mobile communication technology advances and network quality improves, it is expanding its market share year by year as next-generation home infrastructure.

Position

Why We Hire

Recruiting additional staff to expand our business.

Position Details

At our company, which aims to evolve into the No.

1 mobile company, you will be responsible for driving projects within our Home Internet Products business—a key service area—as a Product Planning menber.

This includes developing new service features, releasing next-generation menus, and enhancing the experience for existing customers.

Specifically

Supporting executive decision-making in business operations
Managing and analyzing various KPIs, formulating and executing corresponding measures

Monthly new subscriber numbers for core services

Churn rates for existing service portfolios with hundreds of thousands of users

Data science related to customers, markets, and competitors
Formulating business requirements specifications for service feature improvements
Project management for new service/menu releases
Operational improvements across service management domains
Planning initiatives to enhance customer support and customer experience

Work Environment

Total staff: 15 members.

The recruiting department has 5 members, with an average age in their 30s.

Many members come from other industries and are actively contributing.

Mandatory Qualifications

At least one year of experience in product planning, service planning, or similar roles

Desired Qualifications

English proficiency
Experience in subscription-based business models
Consulting experience
Experience in the telecommunications industry
Management experience

Others Information

Additional information on Secondment

After joining Rakuten Group, Inc. you will be transferred to Rakuten Mobile, Inc.

#business #productmanager #communicationsandenergy #RakutenEnergy

Languages

Japanese (Overall - - Fluent)
Show more Show less

  • Tokyo Rakuten Full time

    + Develop new service features, · + Release next-generation menus, · + Enhance the experience for existing customers. At our company which aims to evolve into the No. 1 mobile company you will be responsible for driving projects within our Home Internet Products business—a key se ...


  • Tokyo Rakuten ¥1,200,000 - ¥1,800,000 per year

    +Rakuten is Japan's largest marketplace and Internet ecosystem offering services including e-commerce, travel, banking, fintech etc. · Developing new service features · Releasing next-generation menus · Enhancing the experience for existing customers · + · ++ · -At least one year ...


  • Tokyo Rakuten Full time

    Rakuten is Japan's largest marketplace offering more than 70 services. As a retail electricity provider Rakuten Electricity provides safe convenient affordable experience for its users. · ...


  • Tokyo Rakuten ¥1,600,000 - ¥2,400,000 per year

    This role involves conducting research, · planning, and execution with key performance indicators (KPIs) being · the churn rate and customer satisfaction/Net Promoter Score (NPS) · for customers currently contracted with Rakuten Denki. · We aim to establish a new power platform b ...


  • Tokyo Rakuten

    The Supply and Demand Planning Team at Rakuten Group supports the stable and efficient operation of the electricity business by promoting overall supply and demand operations. · Analysis of electricity demand · Response to related systems · Planning and operation of non-fossil f ...


  • Tokyo Rakuten

    Rakuten is Japan's largest marketplace and Internet ecosystem offering more than 70 services including e-commerce travel banking fintech food delivery golf insurance instant messaging and mobile networking. · The In-house Network Promotion Section at Rakuten's Communications & En ...


  • Tokyo Rakuten Full time

    We are recruiting a Product Marketing Member to expand our business. · We aim to evolve into the No. 1 mobile company and you will be responsible for service promotion planning, · pricing campaign design, · and sales promotion across online and offline channels for our home inter ...


  • Tokyo Rakuten ¥2,000,000 - ¥2,800,000 per year

    We are looking for someone to join the project as a manager candidate due to the increasing number of users and the expanding scale of the project. · This is a position with various opportunities as the application is still evolving in the future.You will lead business strategy, ...


  • Tokyo Rakuten Full time¥3,000,000 - ¥6,000,000 per year

    We are looking for someone to join the project as a manager candidate due to the increasing number of users and the expanding scale of the project. · Business strategy, planning, and roadmap development focusing on application products. · Planning and execution of individual proj ...


  • Minato Novartis ¥6,000,000 - ¥15,000,000 per year

    The New Product Planning Head will lead New Product Planning & Launch Excellence for NPKK; managing a team of commercial leads to maximize pipeline value.,Cross-functional teams build brand strategies and execute pre-launch activities based on local market understanding. · To ens ...


  • Minato Novartis ¥120,000 - ¥200,000 per year

    Serve as the senior commercial lead to maximize the value of Novartis' pipeline products (New Product Planning), while drive launch excellence and execution for near-term assets (Launch Excellence). · Serve as the Japan point of contact (POC) for the pipeline strategy in selected ...


  • Tokyo Rakuten ¥2,000,000 - ¥2,800,000 per year

    To strengthen marketing strategies aimed at mid- to long-term growth of Rakuten Ichiba, · CX Strategy/Product Service Planning will collaborate with other departments. · Propose new initiatives and improvements to existing services by combining insights gained from data analysis ...


  • Tokyo Rakuten ¥10,900,000 - ¥12,400,000 per year

    We are promoting projects to ensure that Rakuten members can use various services more safely and securely. · Excellent communication skills with stakeholders in both technical and non-technical roles · Experience in organizing business requirements · ...


  • Minato Novartis ¥5,000,000 - ¥15,000,000 per year

    Serve as the senior commercial lead to maximize the value of Novartis' pipeline products, while drive launch excellence and execution for near-term assets. · Develop commercial strategy for pipeline assets by tailoring the TPP and influencing CDP, labeling strategy, pricing strat ...


  • Tokyo Rakuten

    Rakuten Electricity provides electricity services for general households through its retail electric power business. · The company aims to establish a new power platform by leveraging IT technology and big data. · ...


  • Tokyo Rakuten ¥1,200,000 - ¥1,500,000 per year

    We are seeking a candidate who can contribute immediately to our business expansion including development and strengthening of AI-based products.We go beyond research and explore a wide range of possibilities including promotion to plan implement new solutions using AI corporate ...


  • Tokyo Rakuten ¥2,000,000 - ¥2,800,000 per year

    We are looking for someone to join the project as a manager candidate due to the increasing number of users and the expanding scale of the project. This is a position with various opportunities as the application is still evolving in · Business strategy, planning, and roadmap de ...


  • Tokyo Rakuten ¥2,000,000 - ¥2,800,000 per year

    To strengthen marketing strategies aimed at the mid- to long-term growth of Rakuten Ichiba, you will collaborate with other departments to formulate strategies for improving CX and drive related projects. · ...


  • Tokyo Rakuten ¥2,000,000 - ¥2,800,000 per year

    We are seeking a Product Marketing Member to lead projects that ensure Rakuten members can use various services more safely and securely.This role involves formulating strategies to strengthen and develop Rakuten ID, deploying them to each service, · conducting market research, · ...


  • Tokyo Rakuten ¥2,000,000 - ¥2,800,000 per year

    The Corporate Operations System Planning Group is responsible for designing and developing internal tools as well as customer-facing services. · Rapidly identifying complex system problems and determining their root causes. · Developing optimal solutions for issues and collaborat ...


  • Tokyo Rakuten Full time¥4,000,000 - ¥8,000,000 per year

    We are looking for members who can support services and organizations' expansion in the point of financial view. You will be responsible for collecting essential information to analyze ROI and report appropriate information to business owners. · Budget and actual management and I ...