Business Overview
Since its founding in 1997, Rakuten Ichiba has been driving the industry for many years as one of Japan's largest e-commerce platforms, under the mission of empowering people and society through innovation.
Rakuten Ichiba Marketing Department plans and executes marketing strategies to strengthen the customer base and drive sales growth for Rakuten Ichiba, Japan's largest online shopping mall with over 100 million registered members.
It focuses on business strategies such as GMV forecasting and budget management, Business DX for operational efficiency, and CX strategies.
CX Strategy Group aims to become the best advocate for users, improving the overall purchasing experience through the introduction and enhancement of functions and services.
Examples Of Projects
Formulating strategies, defining business and development requirements, and driving projects across various purchase behavior funnels.
Identifying strengths and weaknesses based on NPS and experience satisfaction metrics.
Enhancing navigation and UI/UX across the entire journey from visit to purchase.
Driving user purchase motivation through features like personalized recommendations (e.g., "Recommended for You") and coupons.
Improving user purchase processes, such as favorites, reviews, and point displays.
Optimizing user communication processes, including inquiries, emails, app push notifications, and SNS notifications.
Position
Why We Hire
For business expansion
Position Details
Job Overview
To strengthen marketing strategies aimed at the mid- to long-term growth of Rakuten Ichiba, you will collaborate with other departments to formulate strategies for improving CX and drive related projects.
You will propose new initiatives and improvements to existing services by combining insights gained from data analysis and quantitative research.
Based on the plans you create, you will work closely with departments such as the editorial team, planning team, and development team to refine the details.
As a project owner, you will seek approval for your proposals from managers or, depending on the scale of the project, even executives.
Group Mission
To be the best advocate for the challenges faced by Rakuten Ichiba users and maximize user loyalty by collaborating with various business units to introduce and improve functions and services.
Improvement of NPS (Net Promoter Score) and satisfaction levels for key experiences within Rakuten Ichiba.
Driving revenue growth through functions and services aimed at improving key experience satisfaction levels.
Attractions Of The CX Group
You will likely manage multiple projects at various stages simultaneously, with minimal repetitive operational tasks such as monthly updates, allowing for a high degree of freedom.
On the other hand, since the approach varies depending on the project and the key stakeholders in other departments, there is no fixed method for progressing tasks.
This requires the ability to propose ideas based on your own thinking and style, fostering and utilizing your skills as a generalist.
Onboarding Process In The CX GroupYou will first participate in existing products and projects to gain experience with the overall workflow.
While conducting data analysis and KPI reporting, you will also work together on mid- to long-term planning and the proposal of new projects.
Work EnvironmentTeam Structure: 4 Members
Leader: 1
Full-time Employees: 2
Contract Consultant: 1
Mandatory Qualifications
Candidates who meet any of the following criteria:
Those who have experience leading projects by involving internal and external stakeholders.
Those who frequently use Rakuten Ichiba and can generate plans and ideas from a user perspective, utilizing both creativity and logic.
Those who can adapt flexibly and deliver value, even when their role changes depending on the project or situation.Desired Qualifications
Candidates with experience in editorial/design roles, planning roles, or marketing roles are highly welcome.
Experience in project management.
Over 3 years of experience in data analysis.
Over 3 years of experience in UI/UX design.
Experience in designing, conducting, and analyzing quantitative user research.
Others Information
Additional information on Location
Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo
Additional Information On English Qualification
TOEIC Score exceeding 800 (or similar level of English ability or a University Degree earned in an English-speaking country)
If no evidence is available to prove the qualifications denoted above, taking an "TOEIC IP Test", organized by Rakuten, during selection process is required.
Languages
English (Overall - - Fluent), Japanese (Overall - - Fluent)
Show more Show less
-
Tokyo Rakuten ￥2,000,000 - ￥2,800,000 per yearTo strengthen marketing strategies aimed at mid- to long-term growth of Rakuten Ichiba, · CX Strategy/Product Service Planning will collaborate with other departments. · Propose new initiatives and improvements to existing services by combining insights gained from data analysis ...
-
Tokyo Rakuten ￥2,000,000 - ￥2,800,000 per yearTo strengthen marketing strategies aimed at the mid- to long-term growth of Rakuten Ichiba, you will collaborate with other departments to formulate strategies for improving CX and drive related projects. · ...
-
Tokyo Rakuten ￥2,000,000 - ￥2,800,000 per yearWe are looking for someone to join the project as a manager candidate due to the increasing number of users and the expanding scale of the project. · This is a position with various opportunities as the application is still evolving in the future.You will lead business strategy, ...
-
Tokyo Rakuten Full time￥3,000,000 - ￥6,000,000 per yearWe are looking for someone to join the project as a manager candidate due to the increasing number of users and the expanding scale of the project. · Business strategy, planning, and roadmap development focusing on application products. · Planning and execution of individual proj ...
-
Tokyo RakutenWe will develop a strategic business plan, leveraging market intelligence and scale, to grow our solution services into a business of similar magnitude to our mobile operations, making it a core pillar of our enterprise business. · Capitalizing on the accelerating DX adoption amo ...
-
Tokyo Rakuten ￥2,000,000 - ￥2,800,000 per yearWe are looking for someone to join the project as a manager candidate due to the increasing number of users and the expanding scale of the project. This is a position with various opportunities as the application is still evolving in · Business strategy, planning, and roadmap de ...
-
Futakotamagawa Rise Rakuten ￥2,000,000 - ￥2,800,000 per yearWe are looking for someone to join the project as a manager candidate due to the increasing number of users and the expanding scale of the project. This is a position with various opportunities as the application is still evolving in the future. · Bizness strategy planning · Plan ...
-
サプライチェーン領域コンサルタント
2ヶ月前
Tokyo Deloitteデロイトトーマツコンサルティングでは、成長志向のあるビジネスプロフェッショナルを求めています。私たちは、日本国内のみならずグローバルな規模で多様な業界と連携し、革新的なソリューションを提供します。 · サプライチェーン全般の基本構想策定や業務設計経験 · 物流企画や3PL連携の実務経験 · ...
-
BC_Com_Supply Chain
3週間前
Chiyoda EY ￥10,000,000 - ￥20,000,000 per yearBC_Com_Supply Chainの職務内容は、SC&O(Supply Chain and Operations)における変革支援とグローバルSupply Chain StrategyとOperational Excellenceのコンサルティングです。E2E StrategyやPlanningやProcurementなどのチームで働くことができます。 · ...
-
Chiyoda MSD Full time￥6,000,000 - ￥18,000,000 per yearマーケティング戦略の策定と実行、顧客インサイトの分析、マーケティングデータの活用などを担当 · また、ブランド戦略に基づくプロモーションプランの策定と実施も行うマーケティング知識を活用する顧客セグメントを適切に設定しターゲットとするKAMやKOLとのコミュニケーションを行い情報交換をする顧客・市場に関する深い理解を持っており、それらをマスターする · ...
-
Chiyoda MSD Full time￥7,200,000 - ￥10,800,000 per year仕事の概要は、 · 担当領域において、自組織をリードしながら、広範かつ新しいの獣医学の知識をもって、マーケティング企画立案および実行を行うことです。 ...
-
Mgr II Sales Ops
1日前
Japan TE Connectivity ￥4,000,000 - ￥8,000,000 per yearセールス&マーケティングサポートチームは、営業プロセスの効率化や正確な予測を支援する。また、営業、財務、法務など社内関係各所とのインターフェースとなります。Data drivenの意思決定を可能にします。 · • プロセス最適化/標準化、マネージメント · • 四半期毎の収益の予測 · • CRMシステム活用等 ...
-
Tokyo Aquent ￥4,800,000 - ￥7,200,000 per year· "주세요" · [] · . · ...
-
Tokyo RakutenThe Creative Design Strategy Department (CRD) is Rakuten Group's cross-functional CX/UX organization operating over 70 services domestically and internationally serving over 90 million accounts in Japan. · We welcome individuals with diverse backgrounds such as those who are pass ...
-
Tokyo Rakuten ￥1,200,000 - ￥32,000,000 per yearWe are seeking new colleagues to further strengthen our cross-use strategy, · maximizing the utilization of the Rakuten Ecosystem.This group plans · and executes marketing strategies to promote cross-use between Rakuten Ichiba · and other Rakuten services such as Rakuten Mobile ...
-
Tokyo Amazon· Collaborate with diverse partner teams to manage the instock, supply chain, and delivery experience for the curated selection;Advise VP+ stakeholders on customer/brand insights in JP digital grocery and quick commerce space. ...
-
Tokyo AKQA Full timeWe believe in the imaginative application of art and science to create beautiful ideas, products and services. · With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, · delivering impressive returns ...
-
Tokyo Amazon ￥8,000,000 - ￥12,000,000 per yearWe are seeking a customer-obsessed Principal Product Manager to manage the brand and selection strategy for quick commerce - deliver highly curated everyday essentials grocery and premium assortment to JP customers in minutes. · This is a high visibility role an advisor to VP+ le ...
-
Tokyo IBM ￥3,650,000 - ￥6,500,000 per yearWe are looking for executives, project managers and consultants who can lead our enterprise digital transformation projects. · This is a Japanese-speaking role located in Japan. For job details, please see the Japanese description below. ...
-
Master Scheduler
1週間前
Tokyo Corteva Agriscience ￥2,000,000 - ￥2,800,000 per yearPlan and execute supply plans to ensure inventory for assigned products meets business needs. · ...
-
Senior Specialist
1週間前
Tokyo Wood Mackenzie ￥2,000,000 - ￥2,800,000 per yearThe Customer Organization (CO) is a division of Wood Mackenzie focused on retaining subscription revenue & supporting the company's growth through quality Customer Experience (CX). The CS team plays a crucial role in the entire customer lifecycle and proactively helps customers d ...
