Job description:
About the role
The job holder is responsible for the entire life-cycle of life sciences projects in a given portfolio, ensuring customer expectations are met in terms of turnaround time, quality, and price; while in parallel ensuring budget/margin optimization.
Key ResponsibilitiesResponsible for Life Sciences Projects execution including compliance to deadlines, standards/methodology, budget and margin optimization, quality standards, status reporting, month-end financials.
Responsible for Customer Life Science project setup, quotes and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation).
Responsible for customer feedback, entry of CAPA's and completion of investigations.Owns collaboration with Resource Management, linguists, technical leads on resourcing and query management.
Customer and internal communication and status reporting.
Collaborating with Account Management to define new processes and to strategize on press and tool optimization for a customer.
Responsible for margin optimization, including both internal and external costs, working with RM as needed to support these efforts.
Ensure linguistic mataeril, such as TMs, glossaries, style guides, are consistently updated and delivered per SLA's.
Participate in the pre-sales activities as needed.
Participate in quality audits, recognize opportunities for improvement and implement the changes as needed.
Requirements
Educational Background:
Bachelor Degree in Translation or other equivalent degree.
Professional Experience: 5-7 years of practical experience in project management, especially in coordinating language service projects
Job Specific & Knowledge:
Project management, preferably related to Language Services within Life Sciences.
Customer relationship management at mid- and upper management level, including difficult situations, conflicts and complaints.
Organizational and communication skills.
Ability to work in virtual teams, influence decisions and constructively support other parts of the company.
Leadership skills and ability to mentor and develop team members.
Analytical skills.
MS Office.
CAT Tools.
Languages:
Fluent in English.
Fluent in Japanese.
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