Job Description:
About The Organization
The Transformation Management Department is pivotal in driving organizational change and ensuring long-term business success. Its mission is to manage and lead transformation initiatives that align with strategic objectives, improve processes, integrate new technologies, and support employees through change. The attractiveness of this department lies in its impactful role, opportunities for professional growth, collaborative and innovative environment, and strategic importance.
Responsibilities
The Product and Solution Acceleration Section is essential for driving innovation and ensuring the rapid development and launch of new products and solutions. Its mission centers on fostering a culture of innovation, enhancing development processes, and prioritizing customer needs.These elements make it a vital and exciting part of Rakuten Mobile committed to staying competitive and responsive in a fast-paced market.
Position Details
As an Enterprise Products SME, you will be required to do below activities:
- Define the product strategy and roadmap for Rakuten's Enterprise Solutions.Conduct market research and competitive analysis to identify trends and opportunities.
- Define product roadmaps and ensure alignment with company goals and customer needs.Oversee the lifecycle of telecom enterprise products from ideation to sunset.Oversee the lifecycle of telecom enterprise products from ideation to sunset.
- Work closely with sales, marketing, engineering, and operations teams to ensure successful product launches and implementations. Serve as the primary point of contact for internal and external stakeholders on all matters related to the enterprise product portfolio. Provide training and support to sales and customer service teams. Engage with key enterprise customers to gather feedback and insights. Ensure customer requirements are captured and translated into actionable product features. Act as the voice of the customer within the organization. Maintain a deep understanding of telecom technologies, including VoIP, MPLS, SD-WAN, and cloud services. Stay updated on industry standards, regulations, and emerging technologies. Provide technical guidance and expertise to support complex customer solutions. Develop metrics and KPIs to measure product performance and success. Regularly report on product performance, market trends, and customer satisfaction. Recommend improvements based on data-driven insights.
- Analyze customer needs and market trends to identify new features or enhancements
- Prioritize product features and tasks, managing the product backlog and development for the product.
- Develop and implement product plans, including timelines, budget, and resources.
- Conduct user research and usability studies to understand how customers use our products and how we can improve them.
- Collaborate with sales, marketing, and customer support teams to ensure a seamless product launch and adoption.
- Monitor and report on product performance, making recommendations for improvements or changes as needed.
- Stay abreast of the latest technology trends and competitive products.
- Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.
Minimum Qualification
- MBA or master's degree in a related field.
- Experience in the enterprise or B2B solutions space.
- Experience with Agile development methodologies.
- Excellent communication and presentation skills.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a team environment and manage cross-functional teams.
Preffered Qualifications
- Bachelor's degree in Business, Computer Science, Engineering, or related field.
- Minimum of 8 years of experience in product management or a related role within the telecom industry.
- Proven track record of managing and growing a portfolio of enterprise telecom products.Technical proficiency in telecom technologies and standards.
- Solid technical background with understanding and/or hands-on experience in software development and web technologies.
- Strong problem-solving skills and willingness to roll up one's sleeves to get the job done.
- Skilled at working effectively with cross-functional teams in a matrix organization.
- Excellent written and verbal communication skills.
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