About Berlitz
Berlitz Corporation is one of the world's largest language education companies. For over 140 years Berlitz has been helping people develop their understanding of each other through language learning and cultural training.
We know the personal, professional, and commercial benefits that come with embracing the power of connection and understanding, and the rewards that stepping outside of your comfort zone can bring. Our instructors and support staff play a pivotal role in giving our students the confidence and skills to reach their goals.
If you have a passion for helping people achieve their language and cultural learning goals, a career with Berlitz could be a great fit for you. We operate in over 70 countries worldwide and online lessons available from anywhere, working with Berlitz is ideal for people-oriented, motivated individuals who are looking to expand their own horizons.
Join us on our journey to change the lives of people all over the world.
Summary of Position
Technical Support Staff handles day-to-day Live Online operations and assures maximum satisfaction of our internal and external clients by managing their expectations in order to achieve the objective of creating long-staying, loyal customers.
Must be able to speak English and Japanese and can work weekdays - 8:30-20:30 JST, Weekends/National Holidays - 8:30-17:00 JST
Essential Duties and Responsibilities
- Provides technical support to students and instructors across delivery platforms, troubleshoots sound, video, connectivity and minimum requirements (browser and operating system)
- Provides on-demand technical checks to consumer and corporate clients
- Monitors student attendance and contacts lesson participants, ensures instructor class attendance
- Provides system access support to students and instructors
- Verifies reported system issues and escalates to the appropriate owner
Education: College degree (preferred) or equivalent experience
Skills and Qualifications:
- Exceptional interpersonal and communication skills
- Strong organizational skills, attention to detail
- Experience working with software applications
- Previous customer service experience desirable
- Proficiency in English and Japanese (N2)
- experience desirable
Supervisory Relationships
Reports To: Operations Manager, Live Online
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements
-
Osaka griddableSignature Success Plan は重要なエンタープライズシステムで Salesforce 製品・サービスをご利用いただいているお客様・パートナー様向けにデザインされたSuccess(サポート)プランです。 Signature サポートサービスは、高度な技術サポートおよびプロアクティブサービスを提供するチームです。 · ...
-
Osaka Berlitz FreelanceJoin us on our journey to change the lives of people all over the world. · Provides technical support to students and instructors across delivery platforms, troubleshoots sound, video, connectivity and minimum requirements (browser and operating system) · ...
-
Greater Osaka Area Trimble Inc.We're looking for an experienced Technical Customer Support Professional to join our dynamic team at Trimble Solutions Japan. · As a technical expert, you'll represent Trimble at seminars and user events,delivering presentations and demonstrations. · You may also have the opportu ...
-
Osaka SalesforceSalesforce is looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation. The Technical Support Engineer will provide high-level technical support to large customers. · ...
-
Kyobashi, Tokyo MOBILIZE Talent Acquisition ¥48,000,000 - ¥60,000,000 per yearThis is a long-term strategic role with broad involvement across accounting, · finance, administrative coordination, · and corporate compliance.Serve as primary contact with external accounting/tax firms. · Review and communicate monthly and annual accounting matters (P/L,B/S). · ...
-
Tokyo Rockwell Automation Full timeWe are looking for an experienced Technical Support Engineer to support Plex-Rockwell Products with troubleshooting issues and providing appropriate resolutions to the customers. · Respond to customer product inquiries by telephone or in written internet-based email or chat sessi ...
-
Osaka Georg Fischer Full timeWe enable the safe and sustainable transport of fluids through our industry-leading sustainability levels innovation through digital solutions investment in a culture based on performance learning and caring. · Provide technical support for GF piping products and Fusion (Welding) ...
-
Osaka Amazon Full timeAs a Data Solutions Lead you'll be the trusted advisor for our AGI-DS scientists providing expert consultation on ML/Gen AI data collections and managing customer relationships. · Bachelor's degree in a relevant field or equivalent work experience · Demonstrated experience in eff ...
-
Osaka Kyndryl Full timeKyndryl designs and manages mission-critical technology systems for global clients. As a Sub-Leader in an Active Directory-based project, you will lead operations management and infrastructure planning. · ...
-
Osaka Amazon Full timeWe're looking for a Data Solutions Lead Managers to join our growing team. · As a Data Solutions Lead Manager you will manage a team of data collection owners who provide expert consultation on ML/Gen AI data collections and own execution from start to finish. · ...
-
Osaka Georg Fischer Full timeWe enable the safe and sustainable transport of fluids. · Develop and manage OEM and key accounts in assigned territoryIdentify new business opportunities and acquire new major customersPropose industrial piping systems and related solutions based on customer requirementsCollabor ...
-
Osaka, Osaka GF Piping Systems+We enable the safe and sustainable transport of fluids. · + · +Provide technical support for GF piping products and Fusion (Welding) machinesSupport installation, commissioning, and basic adjustment of Fusion (Welding) machines at customer sitesRespond to technical inquiries rel ...
-
Osaka Datadog Full timeAs an Enterprise Sales Engineer you will provide technical expertise through sales presentations product demonstrations and supporting technical evaluations. · Partner with the Sales team to articulate the overall Datadog value proposition vision and strategy to customersOwn tech ...
-
JP Osaka Automation Anywhere Full timeWe are seeking a Solution Architect to join our team at Automation Anywhere in Osaka JP.As a Solution Architect you will architect end-to-end AI/ML solutions tailored to business requirements ensuring scalability and performance. · ...
-
Osaka Morgan Stanley Full timeThe team provides commercial Derivatives Clearing, Prime Brokerage, ISG Margin, Institutional Securities and Client Onboarding services to Morgan Stanley's biggest clients. · A Line Professional Operations Specialist executes Operations processes and/or supports process managemen ...
-
Junior Data
4時間前
Usa ISITE TECHNOLOGIESThe Junior Data & Infrastructure Analyst will support data management initiatives by assisting in data collection analysis reporting infrastructure monitoring maintenance troubleshooting problem-solving documentation process improvement efforts. · ...
-
Osaka C-Serv Full timeC-Serv is seeking a Consultant based in Japan to support deployment integration and lifecycle management of enterprise security solutions. · Lead and participate in design deployment and integration of enterprise security solutions. · Act as trusted technical advisor for customer ...
-
Sales Engineer
4週間前
Osaka OGNIBENE POWER SpA $100,000 - $120,000 per year+Job summary · As a Technical Sales Support Engineer you will act as the technical backbone of our sales team providing pre and post sales support to ensure customer satisfaction and successful solution delivery.+Bachelor's degree in Mechanical or Industrial Engineering (or equiv ...
-
Osaka DentalMonitoring Full timeWe are currently seeking talented individuals to join our team as Training & Implementation Specialists in Western Japan. The role involves onboarding new customers and creating custom workflows tailored to their needs, training clinicians and dental teams to use the DentalMonito ...
-
Managing consultant
4週間前
Osaka ERMERM is currently seeking a Technical Safety / Process Safety Workshop Facilitator to support the enhancement of plant safety. · ...
-
Osaka, Japan Pepperl+FuchsWe take pride in fostering a supportive and collaborative workplace culture, where employees feel connected and valued. · The Technical Manager will lead Japan technical team with special attention for system solution as well as daily support and technical issue solving. · Lead a ...