Department:
Operations
Location:
APAC-Japan-Tokyo
Description
As an experienced Dental Technician and expert in using our software products, you will support our team in 2nd and 3rd level support, conduct 'Train the Trainer' software training for our partners and assist our software development teams with your know-how in dental technology.
Start date:
or later
Location:
Tokyo
Key Responsibilities
Provide our resellers, distributors, partners and key opinion leaders with third-level support.
Conduct reseller training courses and software demonstrations worldwide, online, classroom training on site or at our offices. Report on the training courses held and related to the certification of customers.
Support our R&D department in further developing and improving all our products by constantly testing the software and hardware of partners, and by passing on sugges-tions and complaints as well as any feedback from our customers and users.
Represent our company and our products in a friendly and competent manner at trade fairs and other events worldwide.Provide our resellers and customers with up-to-date information on software usage on , our YouTube channel and social media.
Cooperating with other departments like R&D, Customer Service, Marketing, Quality Management, Sales and Integration Department
Reporting to Global Application Support Manager
approx. 30% travel activity
Skills, Knowledge & Expertise
Technical education in the field of dental technology with a degree as certififed dental technician or master dental technician.
3+ years of experience in dental CAD/CAM, in-depth experience with our software is required.
Very good knowledge of English, including written. (needed for the trainings)
Very good knowledge of Japanese, including written. (needed for the trainings)
Ideally, experience in first and second-level support as well as software training.
You have no problems speaking in front of a larger audience.
Fascination for software and computers. You're not afraid to edit an XML file or install a new video driver.
Confident and affable demeanour and a passion for travel.
Teamwork and communication skills, self-organization working from home and creativity in the foreground.
Applicant Privacy Policy
Review our Applicant Privacy Policyfor additional information.
Equal Opportunity Statement
Align Technology is an equal opportunity employer.
We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category.
Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
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