What You'll Do:
Resolve customer cases related to company FPGA, SoC, and embedded x86/Arm products.
Debug issues across BIOS, firmware, hardware interfaces, and system-level components.
Handle a high volume of technical cases while maintaining strong customer satisfaction.
Independently solve difficult and deeply complex issues; escalate when appropriate.
Support peers with technical questions and collaborate with global engineering teams.
Continuously build expertise in selected technical domains and stay open to new learning.
What We're Looking For:
Experience with embedded x86 systems.
Strong understanding of x86 BIOS/Firmware/EDK.
Solid knowledge of x86 architecture, system design, and debugging flows.
Familiarity with IP protocols (PCIe, Ethernet).
Excellent debugging and problem-solving skills across multi-layered issues.
Business-level English and Japanese proficiency.
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