Role Overview:
We are seeking an experienced Embedded Engineer in the x86 domain to support customers in resolving technical issues across embedded systems, SoC, FPGA, and x86/ARM-based products.
Role Responsibilities:
Technical Case Resolution
Provide expert-level support to resolve technical issues and customer queries related to FPGA, SoC, embedded x86 & ARM products.
Manage and close a high volume of technical cases while maintaining excellent customer satisfaction.
Apply strong end-to-end debugging skills across hardware, firmware, drivers, and embedded system layers.
Independently resolve complex and deeply technical cases within your expertise.
Engage additional internal engineering teams when needed for timely solutions.
Escalation Handling
Handle technical escalations in your domain, particularly in x86, embedded systems, firmware, or IP protocol areas.
Develop advanced expertise in selected technical areas and become a go-to resource for peers.
Assist teammates by responding to drop-in technical questions and sharing knowledge.
Collaborate with global engineering teams to jointly troubleshoot and resolve cross-functional issues.
Problem Solving & Debugging
Perform advanced root-cause analysis for multi-layered and cross-product issues.
Use your knowledge across multiple product categories (x86, ARM, embedded firmware, IP protocols) to resolve complex customer challenges.
Identify recurring technical issues and propose long-term corrective or preventive actions.
Requirements:
Minimum 6–8 years of experience in embedded systems, x86 platforms, SoC, or relevant engineering domain.
Excellent communication skills in both Japanese and English (written & spoken) with minimum JLPT N3/N2 (mandatory).
Strong hands-on experience with embedded x86 development and debugging.
Preferably experienced with modern embedded processors (e.g., high-performance x86 platforms such as server-grade or industrial-grade CPUs).
Solid understanding of x86 BIOS/Firmware/UEFI/EDK development and debug flows.
Strong knowledge of x86 architecture, platform design concepts, and debugging methodologies.
Familiarity with key IP protocols such as PCIe, Ethernet, USB, or other standard interfaces.
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