Tokyo L'Oréal

Key Job Accountabilities 主要職務
You will be responsible for enhancing customer engagement and increasing brand desirability, and achieving ambitious business objectives.

  • Develop a customer-centric approach and design seamless and engaging online + offline initiatives across all channels.
  • Lead CX-related projects, introducing the latest technologies, trends and competitor's benchmark.
  • Plan optimized communication initiatives for different customer segments based on customer data.
  • Implement interactive CX campaigns and CX communications (LINE & scenario eDMs) to contribute to the growth of a brand.
  • Supervise official LINE account from strategic planning to execution.
  • Set clear KPIs and regularly monitor and analyze progress.
  • Asset Management : Creative direction and quality check
  • Cross-functional Collaboration: Share project plans, progress, challenges, and achievements with relevant departments.

Must Have Aspects 必須項目
Curious About Customer Experiences With Logical And Analytical Approaches.

  • Strong customer-centric mindset and ability to think and act from the customer's perspectives.
  • Experience in managing LINE official account.
  • Analytical skills with an ability to clearly translate results into actionable insights.
  • Proven practical experience in CX within a B2C industry.
  • Strong project management abilities especially focused on enhancing customer experience.
  • Experience in event management.
  • Native in Japanese. English proficiency required for reading and writing.
  • Strong passion for the cosmetics and beauty industry.

Preferred Qualification 希望項目

  • FMCG (not necessarily from cosmetic business) background
  • CX related background


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