仕事内容
仕事内容
カスタマーサポート業務(ユーザ対応およびサイト運用)を行っていただきます
具体的には、、、
・ユーザ様からの問い合わせ対応(メールおよび電話:内訳は下記に記載)
・問い合わせ内容の社内各部署への取次ぎ
・会員登録およびm3ポイントクラブ(会員様特典サイト)に関するアシスタント業務
【参考:1日の対応件数目安】
メール30~50件前後、電話2~3件
※医療分野の専門知識や経験は不要です
※業務に慣れるまでは社員からレクチャーを行い一緒に業務対応いただきます
※一部社内外の専用ツールを用います(入社後にレクチャーを実施します)
職場の雰囲気
分からないことがあれば、聞きながらお仕事できる環境です。
20~40代まで幅広い世代がご活躍中で、コミュニケーション頻度高く雰囲気の良い職場です
【お仕事紹介から就業中のフォローまで充実】
フェローズでは、企業への営業活動とクリエイターへの仕事のご紹介(コーディ ネー卜)を、1人のエージェントが行っています。
双方の生の情報や現場の状況をよく知ることで、ミスコミュニケーションを防ぎ、満足度が高く、継続率の長い契約を実現しています。
さらに、ご就業中はスキルアップセミナーも充実 まずはお気軽にご相談ください。
資格
- 必須スキル
・対顧客対応またはカスタマサポートの経験
・適切な言葉遣いのできる方(主にメール。電話も経験があれば尚よし)
・社内の各部署と直接やりとりし、円滑に業務推進できるコミュニケーションスキル
・Microsoft Officeの基本操作
勤務時間
9:00~18:00 毎月第二月曜日は朝会(8:30~)あり
月~金
勤務地備考
〒 東京都港区
アクセス
溜池山王駅、赤坂駅、虎ノ門駅
給与
時給 1700円~2050円
待遇・福利厚生
【福利厚生】
・社会保険(健康保険・厚生年金)・雇用保険・労災加入 ※加入条件あり
・誕生月にバースデーギフト商品券3000円分プレゼント
・スキルアップセミナー・イベントに割引価格で受講・参加可能
- 詳細はコチラ
応募方法
24時間応募可能です
応募ボタンより必要事項をご入力ください
選考プロセス
(1)まずはこちらから新規会員登録
※登録済みの方は、改めてご連絡させていただきます
(2)マイページから、ご経歴やご希望条件などをご入力のうえ、履歴書・職歴書をアップロードしてください
(3)面談日程のご案内をさせていただきます
【問合せ先について】
問合せ先:
担当:田尻裕太郎
その他
【ブランド名】
フェローズ
【事業内容】
クリエイター専門の人材派遣・紹介、キャリア支援・教育事業
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