東京都 品川区 西五反田, tenso株式会社

仕事内容:

★英語力を活かしてグローバルに活躍

越境ECサービスにて、カスタマーサポート募集★

【募集職種】

英語カスタマーサポートスタッフ

【業務内容】

海外のお客様が日本の商品を購入する際のサポートを担当します。具体的な業務は以下の通りです:

・メールでお客様からのお問い合わせに担当言語で回答する(テンプレート有)

・AIを活用しながら、お客様からのお問い合わせに回答する

・サービスに関わる事務作業

・日本の国内倉庫スタッフとオンラインツールでやり取り(日本語)

一つでも当てはまる方にはピッタリなお仕事

◎英語の語学力を生かしたい

◎AIを使って効率的に業務を進めたい

◎新しいことにも臆せずチャレンジしたい

◎グローバルな仕事をしてみたい

◎「日本の商品が買いたい」というお客様のサポートをしたい



English



・Respond to customer inquiries via email in your assigned language (templates available).

・Responding to customer inquiries by utilizing AI.

・Handling service-related duties (translating etc.)

・Communicate with warehouse staffs in Japan using online tools (Japanese required).

This role is ideal for anyone who:

◎Wants to utilize your English skills.

◎Wants to leverage AI to improve your work efficiency

◎Proactive individuals

◎Is looking for an opportunity in a global environment.

◎Is passionate about helping international customers purchase items from Japan.

アピールポイント:

世界中に日本の商品をお届けするサービス『転送コム』と『Buyee』を運営中

LINEヤフー株式会社のグループ会社なので安心・安定

「日本の商品が買いたい」という海外のお客様へ日本の通販サイト商品をお届けするサービスを提供しています。急成長を遂げ、登録会員数・発送実績は日本トップクラスです

売り上げ拡大にともない、英語のカスタマーサービススタッフを募集します

求める人材:

<必須スキル>

・ 英語がネイティブレベルであること

・ 日本語…日常会話レベル以上

・ 基礎的なPC操作スキル

<歓迎スキル>

・ 日本のフリマサイト、オークションサイトを頻繁に利用する

・ カスタマサポートの仕事をしたことがある



・English: Business level or higher

・Japanese: Good communication level/JLPT N2 certification or higher (working language is Japanese: training & communication)

・Basic PC operation skills



・Frequent users of Japanese flea market and auction sites.

・Experience in customer support.

勤務時間・曜日:

【雇用形態】

アルバイト

【勤務時間】

9:30~18:30

月、火、水、木、金

※1日5時間以上、週4日以上で相談可能

※土日祝日は研修終了後からシフトに入ることが可能です

※パフォーマンス達成後は週1回~在宅勤務可能です

・Working hours: Monday to Friday 9:30-18:30

Ability to work 5+ hours per day, 4+ days per week.

★Applicants available for 8 hours/day, 5 days/week are highly welcome.

★Once you're able to work independently, weekend and national holiday shifts will also be available.

休暇・休日:

■有給休暇あり(入社半年後より)

■長期休暇応相談

外国籍の方で長期休暇を取得し帰国されている例あり

勤務地:

勤務地:

五反田JPビルディング

※五反田JPビルディングまで通勤できる方を募集します

Location & Working Hours

・Location: Nishigotanda, Shinagawa Ward

Gotanda JP Building

*Must be able to work in our Gotanda JP Building office

アクセス:

JR「五反田」駅 徒歩5分

JR「大崎」駅 徒歩7分

東急電鉄 池上線「大崎広小路」駅 徒歩1分

給与:

時給 ¥1,350以上

給与:

■3か月ごとの契約更新/面談・査定がありミッションを達成すると昇給あり

待遇・福利厚生:

【雇用形態】アルバイト

【給与】時給1350円~

<福利厚生>

◆交通費支給(5万/月まで)

◆半年以上勤務で、就労ビザ取得サポート制度あり(外国人の場合)

◆昇給あり

◆有給休暇あり(入社半年後より付与)

◆契約社員・正社員登用実績あり

◆社会保険あり(規定あり)

◆PC等機器貸与

◆服装・髪型・ネイル自由

◆健康診断(年1回・社保加入者のみ)

◆研修あり(平日のみ)

◆ウォーターサーバーあり



◆Commuting expenses reimbursed (up to ¥50,000 per month)

◆Visa support available for those who have worked for more than six months

◆Opportunity for salary raise - based on your performance & the company's evaluation system

◆Paid leaves (granted after 6 months of employment)

◆Seishain (Permanent employee) & Keiyakushain (Fixed-term Employee) promotion available

◆Social insurance coverage: Employment, Workers' Compensation, Pension, Health(with certain stipulations)

◆Devices such as PCs, office equipment, etc., will be provided.

◆No specific dress code, hair requirements, and nail requirements

◆Annual health checkups (once a year, only for those enrolled in social insurance)

◆Training provided (weekdays only)

◆Water dispenser available

その他:

【応募方法】

あなたの語学力を最大限に活かし、グローバルに活躍できるチャンスです興味がある方はぜひご応募ください。

応募フォームよりご応募ください



書類選考



書類選考通過者に面接日時のご調整をお願いします



オンラインまたは対面での面接(簡単な翻訳テストあり)



合否のご連絡を差し上げます

雇用形態: アルバイト・パート

給与・報酬: 1,350円 (時給) 以上

通勤の可否:

  • 東京都 品川区 西五反田 (必須)

言語:

  • 日常会話レベル以上の日本語 (必須)


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