To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.
※本職種は障害者手帳をお持ちの方を対象としています。
職務内容
本ポジションはサポートエンジニアとしてお客様が直面している課題の最初の窓口となり、お客様を成功に導く専門家です。高い技術力と迅速、丁寧、的確なサポートサービスを提供し、顧客満足度を最大化することで、Salesforceの成長に貢献することをミッションとしています。
職責には以下が含まれますが、これらに限定されるものではありません。
- セールスフォース製品における標準機能および、お客様のカスタマイズ項目のトラブルシューティングの支援
- 担当分野の製品機能における技術的専門性の確立および保持
- 卓越した分析、トラブルシューティング、および問題解決の専門知識の提示
- お客様期待値および顧客体験の管理による顧客満足度の最大化
- 業務に関連するトレーニングへの積極的かつ継続的な参加
- 必要に応じて社内ツールやエスカレーションチームを活用しお客様の課題を効果的に調査・記録・優先度付けする能力、ならびに速度の速い環境下での効果的な時間管理能力の提示
- プレッシャーのかかる状況下でのマルチタスクと効率的な業務遂行
- ナレッジ文書の作成と管理
必須要件
- コンピューターサイエンスまたは同等の経験の学士号
- テクニカルサポートまたはサービス関連での職種、テクニカルアカウントマネージメントにおける3〜5年以上の経験
- インターネットテクノロジーの理解:ファイアウォール、ウェブサーバー、プロキシサーバーなど
- システム連携技術の知識:コンピュータテレフォニー統合、データクレンジング/重複除外、データ複製、Salesforceオブジェクト間のトランザクションデータ
- データベースの概念とデータ管理(RDBMS)およびSQLの知識
- オブジェクト指向設計とコアプログラミング概念の知識
- XMLの知識、サーバー間Webサービス(SOAP)の使用経験があれば尚可
- フロントエンドWeb層(JavaScript、AJAX、HTML、DHTML、CSS、およびクロスブラウザー開発)とバックエンド(Java、.Net、SQL)ソフトウェア開発の双方の知識
推奨要件
- Salesforce CRMおよびそのテクノロジーの経験
- SaaSサポートの業務経験
- Certified Salesforce Administrator (ADMIN201)
- Certified Application Builder (APP BUILDER)
- Certified Salesforce Developer (DEV401)
- Certified Salesforce Developer (DEV501)
選考にあたって合理的配慮が必要な方はこちらのEmailアドレス宛にお知らせください。 .Com
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
-
Tokyo Salesforce ¥3,000,000 - ¥6,000,000 per yearSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passi ...
-
Tokyo SalesforceWe are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. · The Junior Technical Support Engineer will be the first point of contact for customers facing i ...
-
Japan - SalesforceSalesforce is the #1 AI CRM where humans with agents drive customer success together. Here ambition meets action Tech meets trust And innovation isn t a buzzword — it s a way of life The world of work as we know it is changing and we re looking for Trailblazers who are passionate ...
-
Tokyo SalesforceTo get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. · Salesforce is the #1 AI CRM where humans with agents drive customer success together. Here ambition meets action Tech meets trust A ...
-
Tokyo Salesforce ¥3,000,000 - ¥6,000,000 per yearThe world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. · Prepare and implement meetings with clients and ...
-
Japan - Tokyo Salesforce ¥2,500,000 - ¥5,000,000 per yearThis role involves providing support to customers through various programs including SIC & Executive Engagement Team. · ...
-
Tokyo griddable ¥2,000,000 - ¥2,800,000 per year本職種は障害者手帳をお持ちの方を対象としています。営業チームの生産性向上とカスタマーエクスペリエンスの最適化を実現します。 · ...
-
Tokyo griddable ¥2,000,000 - ¥2,800,000 per year障害者手帳をお持ちの方を対象としています。本職種は、Salesforceの営業活動を技術面から支える重要な組織です。当部門では、見積もり作成プロセスの効率化と精度向上を通じて、営業チームの生産性向上とカスタマーエクスペリエンスの最適化を実現しています。社内各ステークホルダーとの協業を通じて営業チームのオペレーション工数削減、営業活動の時間創出、プロセス効率化を実現しています。特にTableau製品のQuote業務を中心とした営業支援により、Salesforceの売上成長に直接貢献する重要な役割を担っています。 · ...
-
Tokyo KOS International Limited ¥3,500,000 - ¥6,000,000 per yearMaintain and support internal and trading systems; troubleshoot incidents. Develop automation tools for routine operations. Handle database queries and generate operational reports. Support log management and reporting for regulatory compliance. Coordinate with vendors and HQ; re ...
-
Tokyo Netflix ¥5,000,000 - ¥10,000,000 per yearNetflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. We treat each country we operate in differently, since it is not just abou ...
-
Tokyo DXC Technology ¥4,320,000 - ¥6,480,000 per yearContribute to software development projects by writing, testing, and debugging code, with an emphasis on complex and critical components. Collaborate with team members to meet project requirements, actively participating in design and code reviews. Provide technical expertise and ...
-
Tokyo Netflix ¥5,000,000 - ¥10,000,000 per yearWe are seeking an experienced Production Executive to join the Production Management team to manage both internal and third-party co-production Netflix Original titles from a physical production perspective. · Establishing and curating relations with producers and production comp ...
-
Tokyo Netflix ¥800,000 - ¥1,600,000 per yearWe are looking for an Associate to join the team in Tokyo or Seoul, reporting to the Senior Manager of APAC Content Analytics. · The role involves working on content analytics and driving creation of best-in-class metrics, tools, and insights to optimize content investment decisi ...
-
Tokyo DXC Technology Full time¥2,500,000 - ¥5,000,000 per yearContribute to software development projects by writing, testing, and debugging code, with an emphasis on complex and critical components. · Contribute to software development projects by writing, testing, and debugging code, with an emphasis on complex and critical components. · ...
-
Tokyo Netflix Full time¥60,000 - ¥120,000 per yearAs part of the Content Finance & Strategy organization, the APAC Content Analytics team acts as the connective tissue between our partners across APAC and the global Strategy and Data Science teams. We drive the creation of best-in-class metrics, tools, and insights to optimize c ...
-
Tokyo AMS ¥6,000,000 - ¥12,000,000 per yearWe are seeking a Senior Recruiter to join our team in Tokyo. The successful candidate will be responsible for planning and implementing the end-to-end attraction strategy across all divisions within Morgan Stanley Japan, managing 3 core internship programs, and partnering with Re ...
-
Tokyo Netflix Full time¥1,200,000 - ¥6,000,000 per yearIt's an exciting time to join Netflix as we continue to shape the future of global entertainment. We are bringing new stories to millions of people worldwide through our content, and this is where you come in. We're looking for a Manager, Marketing Production - Japan to join a st ...
-
Tokyo Netflix ¥6,000,000 - ¥12,000,000 per yearWe are bringing new stories to millions of people worldwide through our content, and this is where you come in. We're looking for a Manager, Marketing Production - Japan to join a stunning team that drives operational and executional innovation, production, and delivery of best-i ...
-
Tokyo Netflix Full time¥6,000,000 - ¥12,000,000 per yearWe are looking for a Product Language Manager, Japanese who will sit at the intersection of linguistic craft, cultural expertise, product knowledge and AI innovation. You will ensure that our language experiences not only meet the highest standards of accuracy and cultural releva ...
-
HR Associate
2週間前
Tokyo Netflix ¥420,000 - ¥840,000 per yearWe are seeking an HR Associate to work closely with our Director of Talent and HR Business Partners to support and deliver HR/Talent-related solutions to various teams within Netflix Japan. · ...
-
Tokyo Netflix ¥2,000,000 - ¥2,800,000 per year+This is an opportunity to be part of a global entertainment company with a great consumer brand and to help Netflix shape the future of television. · Structure, negotiate and draft agreements necessary to license content from producers, studios, networks and distributors. · Coun ...