Account Manager, Japan

2週間前

Tokyo, Japan - Asia - Tokyo Japan Flight Centre Careers

Account Manager | Drive Impact. Build Partnerships. Win Together.

Love owning relationships and turning complex programmes into success stories? Ready to work with global customers and shape the future of corporate travel?

At FCM, we combine cutting-edge technology with a people-centric mindset to transform our clients' travel programmes. Globally & locally connected, fun & energetic, flexible, and a little unconventional; that's our FCM way

About the Opportunity

In this highly visible role as Account Manager, you'll be the trusted partner for some of our most complex and exciting customers. You'll own the end-to-end relationship — from contract lifecycle and programme strategy through to performance, profitability, and long-term growth.

Working cross-functionally with commercial, operations, product, and leadership teams, you'll balance strategic thinking with hands-on execution. You'll guide customers through change, uncover opportunities, and ensure their travel programmes deliver value for everyone involved.

This role offers an attractive compensation with uncapped earning potential, recognition opportunities for top performers (e.g. Flight Centre Travel Group's Global Gathering), and career advancement for those who thrive in a fast and dynamic environment.

What You Will Do

  • Own the end-to-end customer relationship and programme objectives between FCM and our customers
  • Manage the full contract lifecycle, building strategic business plans and delivering against agreed timelines
  • Lead Quarterly Business Insight Reviews (QBIRs), highlighting progress, milestones, industry trends, and user sentiment
  • Partner with commercial teams to understand customer profitability, identify upsell opportunities, and drive growth
  • Act as a trusted advisor and industry expert for Travel and Procurement Managers
  • Interpret data and insights to make clear, actionable recommendations that improve programme performance
  • Guide and support complex, multinational travel programmes across multiple regions and markets
  • Drive policy compliance, programme consolidation, savings mechanisms, traveller satisfaction, and duty of care
  • Support implementations and enable strong product adoption across customer programmes
  • Identify ancillary services and efficiency opportunities that enhance customer outcomes
  • Manage clear, effective communication across customer organisations and internal FCM teams
  • Confidently engage and influence stakeholders at all levels

Who We're Looking For

  • 2+ years of proven experience managing complex, multinational customer programmes
  • A relationship builder who connects authentically with all levels
  • Strong commercial acumen with the ability to understand and drive customer profitability
  • Confidence communicating across multiple levels
  • Strategic mindset with the ability to turn insight into action
  • Comfort navigating international markets and cultural nuances
  • A collaborative, proactive approach and a genuine passion for customer success
  • Travel industry experience? Great (But if not, no worries — we can teach that)

Our FCM Difference

We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:

  • We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
  • Work life Balance: We believe in "No Leave = No Life" so have your own travel adventures with paid annual leave and access travel industry perks
  • Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
  • Brightness of Future - Advance your career locally or globally

At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.

Your next big win starts here. Apply now

#LI-KM1#FCMAS#LI-Onsite

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