The Zoom Executive Briefing Program creates strategic, customer-centric experiences showcasing Zoom's capabilities.
As the Tokyo-based Briefing Manager, you'll deliver customized, world-class briefings for customers, working closely with account teams to focus on client business outcomes.
This role involves comprehensive planning and white-glove support for virtual, hybrid, and in-person engagements, managing briefing strategy with sales and cross-functional teams.
You'll report to the Head of EBC and Value Advisory in San Jose, US.Responsibilities
Design and manage customized executive briefings for strategic accounts, focusing on business outcomes and relationship opportunities
Own end-to-end customer experience for virtual and hybrid briefings, including logistics, content development, and technical execution
Lead preparation with discussion leaders and account teams, developing effective agendas based on customer business initiatives and Zoom solutions
Facilitate briefing discussions, provide post-briefing analysis, and conduct follow-up communications to track impact on sales success
Strategically recommend and schedule appropriate speakers based on their expertise, while evangelizing the EBC program to target priority accounts
Identify process improvement opportunities and lead projects to enhance program offerings while troubleshooting issues in real-time
Qualifications
5+ years of relevant work experience
Exceptional communication skills including presentation, storytelling, interpersonal abilities, and diplomatic stakeholder management
Strong technical proficiency with Zoom products, conference room software, SFDC, and Marketing CRM systems
Proven experience with in-person and hybrid executive briefings or events
Strategic mindset with excellent problem-solving abilities and adaptability to provide creative solutions
Customer-obsessed approach with deep understanding of sales processes and willingness to go above and beyond for stakeholder satisfaction
Skills/Experience You Are Required
Demonstrated experience in working in a dynamic, fast-paced environment while performing well under pressure/deadlines
Ability to manage responsibilities independently and work with minimal supervision
Knowledge in the following tools:
Microsoft Office Suite, Gsuite, Salesforce, and Zoom
Background in project management or event management
職務概要
Zoom エグゼクティブブリーフィングプログラムは、Zoomの機能を紹介する戦略的で顧客中心の体験を創出します。東京を拠点とするブリーフィングマネージャーとして、アカウントチームと緊密に連携し、クライアントのビジネス成果に焦点を当てたカスタマイズされた世界クラスのブリーフィングを提供します。この役割には、バーチャル、ハイブリッド、対面でのエンゲージメントのための包括的な計画と手厚いサポート、営業部門や他部門横断チームとのブリーフィング戦略の管理が含まれます。米国サンノゼのEBCおよびバリューアドバイザリー責任者に報告します。
職務詳細:
戦略的アカウント向けにカスタマイズされたエグゼクティブブリーフィングを設計・管理し、ビジネス成果と関係構築の機会に焦点を当てる
バーチャルおよびハイブリッドブリーフィングの顧客体験を一貫して担当し、ロジスティクス、コンテンツ開発、技術的実行を含む
ディスカッションリーダーとアカウントチームとの準備を主導し、顧客のビジネスイニシアチブとZoomソリューションに基づく効果的なアジェンダを作成
ブリーフィングディスカッションを促進し、ブリーフィング後の分析を提供し、営業成功への影響を追跡するためのフォローアップコミュニケーションを実施
専門知識に基づいて適切なスピーカーを戦略的に推薦・スケジュールし、優先アカウントに対してEBCプログラムを普及促進
プロセス改善の機会を特定し、プログラム提供の強化プロジェクトを主導しながら、リアルタイムで問題を解決
求めるスキル/ご経験
5年以上の関連職務経験
プレゼンテーション、ストーリーテリング、対人能力、外交的なステークホルダー管理を含む優れたコミュニケーションスキル
Zoom製品、会議室ソフトウェア、SFDC、マーケティングCRMシステムに関する高い技術的習熟度
対面およびハイブリッドエグゼクティブブリーフィングまたはイベントの実績
優れた問題解決能力と創造的なソリューションを提供するための適応力を備えた戦略的思考
営業プロセスへの深い理解とステークホルダー満足のために最善を尽くす顧客重視のアプローチ
優れたパフォーマンスを発揮しながら、ダイナミックで速いペースの環境で成果を出された経験
裁量ある状態で自律して職務を果たせる方
以下のツールに関する知識:
Microsoft Office Suite、Gsuite、Salesforce、Zoom
プロジェクト管理またはイベント管理経験
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together.
We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon.
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