Description
[Japanese]

Amazonは、お客様がオンラインで購入したいと思う全ての商品を見つけることができる、地球で最も顧客中心の企業になるべく努めています。Amazon Logistics(AMZL)部門ではお客様へ商品をお届けするために、デリバリーパートナーと呼ばれる個人事業主の方々と直接契約を結ぶ新しいサービスであるAmazon Flexを活用することで、世界規模のラストマイルオペレーションを構築しようとしています。この新しいラストマイルサービスを用いてAmazonの荷物を配達すことで、誰でもが個人でビジネスを始めることができるようになります。Amazon Flexは、プログラムへの登録、配達スケジュールの管理、地図とナビゲーションによる効率的な配達やその他様々な機能を可能とするスマートフォンアプリによって支えられています。Amazon Flexのテクノロジーは革新に満ち、伝統的な手法へ挑戦し、ラストマイル業界そのものを変化させる可能性を秘めています。

私たちはAmazon Flexを日本のAMZL全体へ拡大するために、スピード感のある革新的な組織を日本で構築している最中です。Amazonは、経験、情熱、行動力、分析力、革新、責任感、そして何よりも重要な顧客中心の考え方を持ったField Operations Program Manager(PM)を募集しています。

日本におけるPMは、Amazon Flexが、お客様の手元に届くまでの路上輸送および配達において、もっとも重要な「安全」をLeadし、お客様一人一人に確実に商品をお届けすることに貢献していただきます。PMはラストマイルの配達を行うデリバリーステーション及びテクノロジー、トランスポーテ―ション、オペレーション、カスタマサービスなどAmazon社内の複数の他部署とともに業務に取り組みます。

自立の精神に富み、このサービスの発展に情熱を発揮し、高度な分析力を誇り、細部への注意を怠らず、優れた対人およびコミュニケーションスキルを持ち、自律的に働くことを喜びと感じるような方は、素早く変化する環境での成長・革新をもたらす必要があるこのポジションへの理想的な応募者といえます。非常に優れたBias for Actionはこの職務への必須要素であり、応募者は確かなる成果を生み出した実績を持っていなければなりません。

[English]

At Amazon, we strive to be Earth's most customer-centric company, where people can come to find and discover anything they might want to buy online. At Amazon Logistics (AMZL), we are building a world-class last mile operation, significantly complimented by our brand new service, which works directly with independent contractors – called delivery partners – to make deliveries to our customers. With this new last mile delivery service, individuals can now be their own boss delivering Amazon packages. It is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.

We are continuing to build a high paced and lean Japan team to implement and expand our last mile capabilities across key segments of Japan Transportation business. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on, and (most importantly) customer-obsessed Field Operations Program Manager.

We are seeking a Program Manager in Japan to help establish Amazon Logistics last mile delivery as the preferred provider in this specific space in order to build our network of Delivery Partners to drive the Safety environment, product utilization and service optimization within the Amazon Logistics world. Internally, this leader will work directly with the last-mile Delivery Stations and with functions that cut across the organization, including Safety team, technology, transportation, operations and customer service, to drive a great customer experience for our program.

The successful candidate will be self-motivated, passionate, highly analytical and detail-oriented, possess superior interpersonal and communication skills, and be comfortable working independently to drive growth and change in a fast-paced environment. An extreme bias for action is an absolute must, and candidates must demonstrate a superior track record of delivering results.

Key job responsibilities

仕事内容:

AmazonデリバリーステーションとAmazon Flexとの一義的な窓口となります。

ドライバーセーフティの維持向上、業務オペレーションの標準化、デリバリークオリティの向上、デリバリーステーションの規模拡大に継続的に貢献します。

製品、テクノロジー、マーケティング、配送、法務、PR及びオペレーションなど複数部署が関わる大規模かつ複雑なプログラムを主導します。

理想的な応募者は、プログラムマネジメントもしくはオペレーション、もしくはテクノロジー中心の環境におけるオペレーションでの十分な実績を持っています。

Responsibilities Include
Act as the primary liaison between Amazon Delivery Stations and the Trans new business Leadership team

Continuously look for improvements to standardize and drive at scale in all Amazon Delivery Stations

Lead and coordinate large, complicated projects with multiple stakeholders including Product, Technology, Marketing, Shipping & Delivery Services, Legal, PR and Operations

The ideal candidate will be able to demonstrate a proven, background in a program management or operational role within a highly operational and technology focused environment

Basic Qualifications

• 2+ years of program or project management experience
• 3+ years of Computerized Maintenance Management System program experience
• 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
• 3+ years of advanced Microsoft Word and Excel experience
• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in a highly analytical, results-oriented environment with cross functional interactions
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience using Microsoft Projects software
• Experience working in an analytical environment with cross-functional teams

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Japan G.K.

Job ID: A3172653