Contents Factory Operations Lead

2週間前

Tokyo Publicis Groupe Full time

Job Description

About the role
This role will be a key point of contact to our client's Pfizer Content Factory and working closely with the Global Content Factory Lead as go-to support responsible for keeping our Publicis and Pfizer teams connected.

The Operations Lead is responsible for working with Content Factory Lead on managing and integrating processes across Content Factory AOR intersections and internal Publicis teams to create consistency and quality services that power satisfaction, meet business requirements, and balance Pfizer and agency economics.

What you will do with us:

  • Project management of Content Factory work supporting global studio teams creating marketing Emails, IVAs, banners, iPDFs and print materials for multiple client brands
  • Structures and co-ordinates internal and external status/ touchpoints- fostering effective communication and collaboration among COE Leads, HUB Leads, Production Engagement Leads (PELs) and relevant Client stakeholders when necessary
  • Define and implement new ways of working to streamline content studio production processes from handoff through to delivery
  • Facilitates and supports scope monitoring and ad-hoc budgeting
  • Ensures Standard Operating Procedures (SOPs) and best practice documentation is enforced and continually maintained/optimized
  • Supports team to develop, onboard and manage resource staffing plans
  • Supports Global Content Factory Lead in driving risk mitigation by identifying and communicating quality, budget, and timeline impacts

    • Qualifications

    What you will bring:

  • Experience leading operations within a content production studio
  • Proven success in a client-facing operational role within creative agency or creative studio
  • Pharma / healthcare marketing experience is required
  • Strong communication, negotiation, and project management skills
  • Experience working on delivery of Veeva Commercial Cloud projects

    • Language

  • Japanese: Native level
  • English: Business level reading, writing and speaking skills are desirable

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