Nature and aim of the position
Customer Value Creation Management - The CVC approach purpose is to implement the Group's strategic objective to switch from a Tax Free processing provider position to a strategic partner for retailers, leveraging all the internal assets developed over the last years by the Group (data, marketing services, customer experience...), last innovations and a network of external partners.
There is Tax Free Shopping regulation change in 2026 in Japan, and mission is to gain the new merchants, and retain the existing client with CVC approach, mainly focusing on Japan local merchants.
Main duties and responsibilities
To reach this objective, the CVC manager works closely with the sales team to build a high touch and consultative approach with Global Blue clients.
The Customer Value creation management will consist in supporting the sales team in the value creation process with prospects and clients, providing analysis, recommendations, content and governance.
1. open eye meetings, which have the objective to make clients' C-level aware of what is Tax Free Shopping and the related opportunities
2. value creation workshops, which have the objective to co-build relevant and customized action plans along with the client's teams
3. action plans definition based on workshops conclusions and with the support of the various internal functions (products, Business intelligence, and IT teams)
4. regular steering committees with the clients, to coordinate the action plans roll out and keep enriching the plan
The position requires capabilities to understand complexity of Japan Department Stores' system, and business needs including products, technology to deliver the solution by leading the discussion with internal stakeholders.
The position offering a great potential for growth for a candidate with at least 5 years working experience,
interested in being exposed to a diversity of business needs, curious to understand how data and insights can help to inform business drivers and eager to be exposed to clients.
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CVC Manager
2日前
Tokyo Jobs via eFinancialCareers+ CVC Manager · Job summaryThe Customer Value Creation Management - CVC approach purpose is to implement Global Blue strategic objective by leveraging all internal assets developed over the last years by Group (data, marketing services... · ...
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CVC Manager
2日前
Tokyo Jobs via eFinancialCareersThe CVC Manager works closely with the sales team to build a high touch and consultative approach with Global Blue clients in Japan focusing on department stores. The role involves supporting the sales team in value creation process with prospects and clients. · Open eye meetings ...
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