Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.
We are seeking a skilled and experienced Field Application Engineer with a strong focus on AI/ML hardware/software stack to join our Customer Success team. In this role, you will serve as the primary technical contact for our customers, working closely with application developers and serving as a trusted advisor to implement solutions using our products. Additionally, you will collaborate with internal teams including sales, product development, and business development to ensure customer success and contribute to the advancement of our AI software solutions.
This role is remote, based out of Abu Dhabi.
We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.
Responsibilities
- Serve as the primary technical liaison between our company and customers, providing expert guidance and support in implementing AI/ML software and HW solutions.
- Collaborate with customers to understand their specific requirements and develop tailored solutions that address their unique needs.
- Leading pre-sale technical discussions, calls, and meetings and coordinating the appropriate in-house technical talent within the sales process.
- Design and architect solutions for a variety of AI use cases, with a focus on Generative AI and LLM applications, while also possessing experience in vision and other language models.
- Be the primary coordination point for in-region service and support capabilities, either in-house or subcontracted.
- Primary on the ground focal point for delivery and success of POC's in region.
- Deploy applications on cloud platforms, ensuring scalability, reliability, and performance of AI solutions in cloud environments.
- Collaborate with cross-functional teams including product development, engineering, and research to drive innovation and enhance our AI/ML software and HW offerings.
- Deliver engaging presentations and demonstrations to showcase the capabilities of our AI/ML software solutions to both technical and non-technical audiences.
- Stay updated on the latest trends and advancements in AI/ML technology, incorporating new knowledge into solution design and customer engagement.
- Helping stand up a regional Tenstorrent office.
Experience & Qualifications
- Bachelor's degree or higher in Computer Science, Engineering, or a related field.
- Proven experience as a Field Application Engineer, Application Engineer, Sales Engineer, or Solutions Architect, with a focus on AI/ML software.
- Physically install, move, and repair system components including servers, accelerator cards, and PCIe devices.
- Strong proficiency in programming languages, particularly Python, with knowledge of C++ is considered advantageous.
- Deep understanding of AI/ML frameworks such as PyTorch and TensorFlow, with expertise in Generative AI and LLM applications preferred.
- Experience in deploying, training, and fine-tuning AI models, along with designing scalable solutions to meet customer requirements.
- Familiarity with cloud platforms and experience deploying applications in cloud environments.
- Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate complex technical concepts to diverse audiences.
- Passion for innovation and a proactive attitude towards learning and adopting new technologies.
- Willingness to travel to client sites for installations, maintenance, and troubleshooting.
- Experience with C++/CUDA/Parallel programming/Kernel development is a plus
Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.
This offer of employment is contingent upon the applicant being eligible to access U.S. export-controlled technology. Due to U.S. export laws, including those codified in the U.S. Export Administration Regulations (EAR), the Company is required to ensure compliance with these laws when transferring technology to nationals of certain countries (such as EAR Country Groups D:1, E1, and E2). These requirements apply to persons located in the U.S. and all countries outside the U.S. As the position offered will have direct and/or indirect access to information, systems, or technologies subject to these laws, the offer may be contingent upon your citizenship/permanent residency status or ability to obtain prior license approval from the U.S. Commerce Department or applicable federal agency. If employment is not possible due to U.S. export laws, any offer of employment will be rescinded.
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