【Organization Description】
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
【Job Description】
■POSITION SUMMARY
※This position requires business level English/Japanese
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
■PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
-
Front Desk Agent
1ヶ月前
Tokyo Specialized Group ￥2,500,000 - ￥4,000,000 per yearフロントデスクエージェントの仕事は、上質な顧客サービスを提供することです。高級な環境で働くことができます。月曜日から金曜日まで働くことができます。バランスの取れたスケジュールです。この役割は、現代的な専門的な環境で、ホスピタリティのキャリア成長の機会があります。 · メンバーおよびゲストのニーズを満たし、スムーズな体験をサポートする · メンバー同士のつながりを促進し、全体の体験を向上させる · オフィスのセットアップ、電話システム、その他の管理業務を担当 · 電話応対を迅速かつプロフェッショナルに行う · 基本的なITの問題を解決し、必要に応じてサポー ...
-
Front Desk Agent
4週間前
Tokyo Specialized Group ￥1,000,000 - ￥1,200,000 per yearFront Desk Agent - Luxury Travel & Hospitality · Are you excited about providing top-notch customer service in a high-end setting? · We are looking for a Front Desk Agent for a leading luxury flexible workspace provider. · You'll be the first point of contact for a diverse group ...
-
Agent-Front Desk
2週間前
Tokyo, Japan Marriott Hotels Resorts ￥2,500,000 - ￥5,000,000 per yearJoin our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global ...
-
Front Desk
2ヶ月前
Tokyo Grand Hyatt ￥2,500,000 - ￥5,000,000 per yearManagement of all Front Desk operations, Support for operation of Check-in, Check-out and Cashier, Assisting any kinds of guest requests by phone as well as responding emails from guests, Preparation and Handling for Group guests, Room control, Handling complain from guests. · Ex ...
-
Shinagawa エクイニクス ￥2,160,000 - ￥4,320,000 per yearグローバルにデータセンターサービスを展開しているエクイニクスは、世界中にお客様がいます。そのお客様からのご相談、お問い合わせを電話、メールおよびライブチャットにて対応していただきます。 · 既存顧客からの各種リクエスト対応(問い合わせ、オーダー作成等) · 提供サービスに関わるサポート、トラブル申告の受付対応 · 各種リクエスト、トラブル申告等のシステム入力、関連部門への割り当て · 注文済オーダーに関する内容不備の顧客への確認 · 国内外の関連部門との業務連携 · カスタマーポータルサイトの操作に関わる顧客サポート · その他顧客要望に関わる事項全般 ...
-
Tokyo, Japan Marriott Hotels Resorts ￥1,493,000 - ￥2,574,000 per yearAssist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. · Process all guest check-ins by confirming reservations, assigning room,Issuing and activating room key. · ...
-
Front Desk Manager
3週間前
Tokyo Mandarin Oriental ￥6,000,000 - ￥8,000,000 per yearObserve operation, strong leadership, great influence, responsibility, people development, experienced background on luxury hospitality, check in and check out hands on technique. · Observe operation · Strong leadership · Great influence · Resposibility · People development · Exp ...
-
Service Desk Agent
3週間前
Tokyo, Tokyo Cognizant ￥900,000 - ￥1,200,000 per yearManage a team of service desk executives to ensure prompt responses to inquiries, incidents, and service requests across phone, email, and ticketing systems. · Manage a team of service desk executives to ensure prompt responses to inquiries, incidents, and service requests across ...
-
Tokyo HSH Full time￥3,600,000 - ￥4,200,000 per yearThe Peninsula Hotels operates twelve world-class luxury hotels across Asia, Europe, and the USA. We offer an extraordinary environment that blends elegance with modernity, delivering unforgettable experiences to our guests. · Engage with guests and provide personalized service in ...
-
Tokyo Equinix Full time￥3,000,000 - ￥4,500,000 per yearEquinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. · ...
-
Chiyoda HSH Full time￥4,000,000 - ￥6,000,000 per yearThe Peninsula Hotels, a division of The Hong Kong and Shanghai Hotels Limited, operates twelve world-class luxury hotels across Asia, Europe, and the USA. Known for our legendary hospitality and commitment to excellence, we offer an extraordinary environment that blends elegance ...
-
Urayasu Sheraton Hotels & Resorts ￥900,000 - ￥1,200,000 per yearAssist staff with expediting problem payments, follow up with guests regarding satisfaction with guest-related issues, and process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. · Process all payment types such as room charges ...
-
Clerk-Front Desk
4週間前
Urayasu, Chiba Sheraton Hotels & Resorts ￥2,500,000 - ￥4,000,000 per yearProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, a ...
-
Clerk-Front Desk
4週間前
Urayasu Sheraton Hotels & Resorts ￥2,500,000 - ￥4,000,000 per yearProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, a ...
-
Front Office
6日前
Tokyo Hyatt Centric ￥3,000,000 - ￥4,500,000 per yearThe Assistant Manager - Front Office is responsible to assist · the Front Office Manager in managing the day-to-day · operation of the Front Desk at Hyatt Centric Ginza. ...
-
Tokyo, Tokyo MSC Cruises ￥120,000 - ￥180,000 per yearWe are seeking a highly motivated Reservations Agent to join our MSC Cruises Tokyo office. In this role, you will manage cruise bookings, support guests throughout the reservation process, and deliver exceptional customer service. · We require fluency in Chinese (spoken and writt ...
-
Tokyo The Unbound Collection by Hyatt ￥3,000,000 - ￥4,500,000 per yearFront Office Team Leader at Hotel Toranomon Hills. Front Desk Operations, customer service, and guest satisfaction. · Front Desk Operations · Customer service · Guest satisfaction · ...
-
Tokyo Jefferies ￥5,000,000 - ￥10,000,000 per yearAs a Product Manager in the Equities Front Office Technology team in Japan, you will work in a fast-paced team setting, alongside industry experts. You will be an expert in cross-functional, end-to-end design, development and delivery of principal trading product in Japan. · Prog ...
-
Duty Manager, Tokyo
2ヶ月前
Tokyo Park Hyatt ￥900,000 - ￥1,200,000 per yearAssist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. · Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Rel ...
-
Tokyo-To, Japan JPMorganChase ￥4,000,000 - ￥10,000,000 per yearJoin our G10 Fixed Income Financing trading desk in Japan, a growing business within the top tier global investment bank. · Be responsible for trade capture, trade life cycle management · Do short cover/funding for the desk facing brokers · Market make for client flows · Estimate ...
-
Tokyo, Japan Marriott Hotels Resorts ￥2,500,000 - ￥5,000,000 per yearResponsible for the successful functioning of the department, receiving all in-house and outside telephone calls and processing requests professionally and correctly. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually ...
