Trước khi bạn nộp đơn xin việc, hãy chọn tùy chọn ngôn ngữ của bạn từ các tùy chọn có sẵn ở trên cùng bên phải của trang này.
Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai — những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
Job Summary
Mô tả công việc:
This position on the Customer Success Team works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution. This position is responsible for ensuring successful customer setup and onboarding, as well as providing subject matter expertise support throughout the initial stages of the customer journey. Additionally, this position serves as a single point of contact for all customer inquiries post-purchase to provide expedient resolution of customer inquiries, requests, and issues.
Responsibilities
- Supports successful and expedient activation and onboarding of customers (Direct, Channels & Platforms) to expedite transaction production, increase customer retention, and reduce churn
- Provides a seamless onboarding customer experience through the initial stages of the customer journey using a combination of interactive demonstrations, proactive customer outreach and follow up, and daily activity monitoring
- Trains customers on tools, systems, and solutions to ensure thorough customer understanding
- Nurtures customers through activation and proper solution usage and proactively resolve customer issues
- Audits customer milestones for accuracy and operational effectiveness, and provide expedient resolution of issues (milestones include solution go-live, first transaction, first bill, first claim)
- Troubleshoots technical issues in real-time (live) for customers' digital solutions and coordinate technical issue resolution with IT
- Balances multiple deployments and onboarding schedules to meet stakeholder goals and expectations
- Provides one centralized place for all customer support and inquiries, providing an easy and seamless customer support experience with one-call resolution (onboarding and technology integration, policy information & modifications, customer service and account information, billing, claims)
- Collect Voice of Customer feedback to help inform product and roadmap strategy and design
Qualifications
Requirements:
- Strong written and verbal communication skills
- Strong digital literacy and fluency in different technology solutions and systems
- Strong time management and organizational skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Demonstrates a detailed understanding of supply chain concepts
- Demonstrates a basic understanding of risk management principles; identifies the risk factors that impact a client's insurance needs
- Demonstrates a general understanding of ways to identify and measure the current needs of the customer
- Demonstrates change agility and flexibility
Loại Nhân Viên
Lâu dài
UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.
-
Greater Kobe Area UPSThis position works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution. · Supports successful and expedient activation and onboarding of customers (Direct, Channels & Platforms) ...
-
Kobe, Hyogo UPS ￥3,600,000 - ￥6,000,000 per yearThis position on the Customer Success Team works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution. · Responsibilities · Supports successful and expedient activation and onboard ...
-
Greater Kobe Area UPS ￥2,400,000 - ￥7,200,000 per yearThis position on the Customer Success Team works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution. · Supports successful and expedient activation and onboarding of customers (D ...
-
Kobe, Hyogo HMI Hotel Group ￥365,000 - ￥609,000 per yearHMI Hotel Group is looking for a strategic and dynamic General Manager for its newly opened Kobe Marriott Hotel. · ...
-
Kobe, Hyogo DNVWe are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. · About ...
-
Operations Manager
3週間前
Kobe, Hyogo North London Collegiate School InternationalThe Operations Manager is responsible for the day-to-day management of the School's non-academic operations. This role ensures that facilities, IT, health and safety, reception, procurement and operational systems function smoothly and in compliance with regulations and internati ...
-
Admissions Assessor
2ヶ月前
Kobe, Hyogo North London Collegiate School International ￥2,500,000 - ￥4,000,000 per yearThe Admissions Assessor will play a vital role in evaluating prospective students and ensuring a positive assessment experience for children and families. · In class support for children · Covering absent colleagues · ...
-
Finance Assistant
2ヶ月前
Kobe, Hyogo North London Collegiate School International ￥4,000,000 - ￥5,000,000 per yearThe Finance Assistant position supports our fast-growing international school business through the execution of proper finance processes and controls related to NLCS Kobe. · Perform AR reconciliation / invoicing and monitor outstanding AR balances · Perform AP and expense reimbur ...
-
Kobe-Shi, Japan DNVWe are seeking an AS 9100 qualified auditor with experience in the aerospace and defense sector to join our team in Kobe-Shi, Japan. The successful candidate will have a strong background in quality management and auditing, with excellent communication skills and fluency in Japan ...
-
Kobe, Hyogo WärtsiläWe are looking for Agreement Manager, Energy Business in Japan. This is a permanent opportunity and its location can be Tokyo (primary) or Kobe, Japan. · ...
-
Planning Coordinator
4週間前
Kobe, Hyogo DNVWe are looking for a Planning Coordinator to join our team. As a trusted voice for many of the world's most successful organizations, we use our knowledge to advance safety and performance. · ...
-
Kobe, Hyogo Airbus Helicopters ￥4,320,000 - ￥6,480,000 per yearWe are seeking an experienced Technical Representative to provide technical support for our Civiland Para public customers of rotorcraft products. · You will be responsible for providing technical support. · Response to inquiries regarding defects in maintenance work. · ...
-
Hyogo, Japan Marriott Hotels ResortsThis hotel is owned and operated by an independent franchisee, HMI Hotel Group. The position ensures Hotel Operations meet the brand's standards... · ...
-
Kobe, Hyogo DNV ￥6,200,000 - ￥9,900,000 per yearThe ICT Auditor is responsible for achieving growth in sales through new business development, leading the delivery of projects, and ensuring service excellence to clients. · ...
-
Kobe, Hyogo WärtsiläWe want to change the course towards an interconnected and cleaner maritime future. · We are looking for a Maintenance Planner to join our team working for a sustainable future. ...
-
Kobe, Hyogo Eli Lilly and CompanyWe are looking for a Manufacturing Finance/Procurement expert to join our team at Lilly Japan. As a key member of our global finance organization, you will play a critical role in driving business growth and profitability. · Gain deep understanding of manufacturing business and d ...
-
Network Engineer
4日前
Kobe, Hyogo Airbus HelicoptersThe objective is to support the successful implementation and ongoing enhancement of our organization's network and communication solutions. · ...
-
Project Manager
1ヶ月前
Kobe, Hyogo Air LiquideWe are seeking an experienced Project Manager to join our team in Kobe, Japan. The successful candidate will have a strong background in project management with experience in managing teams and delivering projects on time and within budget. · Master's degree or Bachelor's degree ...
-
Kobe, Hyogo Airbus Helicopters ￥5,000,000 - ￥10,000,000 per yearThe Engineering Project Manager will be responsible for managing engineering activities related to customization offers for the Japanese domestic market and Asia-Pacific region. · Management of customization engineering aspects · Assessment of technical specifications · Definitio ...
-
Kobe AirbusThis role involves managing engineering activities within the Engineering Project team. Responsibilities include managing customization engineering aspects, assessment of technical specifications, definition of design specification and feasibility studies. The position may requir ...
-
兵庫県 神戸市, DNV KEMA Energy & SustainabilityWe are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, · * Conduct on-site audits/training for AS9100 (JIS Q 9100) and ISO9001 in line with DNV philosophy for clients in Japan. · * Work directly wit ...
