在申请工作之前,请从本页右上角的选项中选择您的语言偏好。
在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性,体验我们有益的文化,并与才华横溢的团队合作,帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天,我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力,那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。
职务描述:
Job Summary
This position on the Customer Success Team works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution. This position is responsible for ensuring successful customer setup and onboarding, as well as providing subject matter expertise support throughout the initial stages of the customer journey. Additionally, this position serves as a single point of contact for all customer inquiries post-purchase to provide expedient resolution of customer inquiries, requests, and issues.
Responsibilities
- Supports successful and expedient activation and onboarding of customers (Direct, Channels & Platforms) to expedite transaction production, increase customer retention, and reduce churn
- Provides a seamless onboarding customer experience through the initial stages of the customer journey using a combination of interactive demonstrations, proactive customer outreach and follow up, and daily activity monitoring
- Trains customers on tools, systems, and solutions to ensure thorough customer understanding
- Nurtures customers through activation and proper solution usage and proactively resolve customer issues
- Audits customer milestones for accuracy and operational effectiveness, and provide expedient resolution of issues (milestones include solution go-live, first transaction, first bill, first claim)
- Troubleshoots technical issues in real-time (live) for customers' digital solutions and coordinate technical issue resolution with IT
- Balances multiple deployments and onboarding schedules to meet stakeholder goals and expectations
- Provides one centralized place for all customer support and inquiries, providing an easy and seamless customer support experience with one-call resolution (onboarding and technology integration, policy information & modifications, customer service and account information, billing, claims)
- Collect Voice of Customer feedback to help inform product and roadmap strategy and design
Qualifications
Requirements:
- Strong written and verbal communication skills
- Strong digital literacy and fluency in different technology solutions and systems
- Strong time management and organizational skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Demonstrates a detailed understanding of supply chain concepts
- Demonstrates a basic understanding of risk management principles; identifies the risk factors that impact a client's insurance needs
- Demonstrates a general understanding of ways to identify and measure the current needs of the customer
- Demonstrates change agility and flexibility
员工类型:
永久
UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。
-
Kobe, Hyogo UPS ￥3,600,000 - ￥6,000,000 per yearThis position on the Customer Success Team works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution. · Responsibilities · Supports successful and expedient activation and onboard ...
-
Greater Kobe Area UPS ￥2,400,000 - ￥7,200,000 per yearThis position on the Customer Success Team works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution. · Supports successful and expedient activation and onboarding of customers (D ...
-
Greater Kobe Area UPSThis position works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution. · Supports successful and expedient activation and onboarding of customers (Direct, Channels & Platforms) ...
-
Kobe, Hyogo HMI Hotel Group ￥365,000 - ￥609,000 per yearHMI Hotel Group is looking for a strategic and dynamic General Manager for its newly opened Kobe Marriott Hotel. · ...
-
Service Engineer
1ヶ月前
Kobe, Hyogo Tetra Pak ￥2,500,000 - ￥5,000,000 per yearService Engineers don't just fix things. Not at Tetra Pak. As a Service Engineer with us, you'll foster trusting and authentic relationships with customers. You'll think for yourself. And you'll be proactive — confident you have the support of a world-leading food processing and ...
-
Kobe, Hyogo Airgas ￥8,000,000 - ￥15,000,000 per yearWe are seeking an experienced Solution Development Engineer to lead solution development for large and complex Energy Transition (ET) Cryogenics technology projects in the APAC region. · ...
-
Admissions Assessor
3週間前
Kobe, Hyogo North London Collegiate School International ￥2,500,000 - ￥4,000,000 per yearThe Admissions Assessor will play a vital role in evaluating prospective students and ensuring a positive assessment experience for children and families. · In class support for children · Covering absent colleagues · ...
-
Finance Assistant
2週間前
Kobe, Hyogo North London Collegiate School International ￥4,000,000 - ￥5,000,000 per yearThe Finance Assistant position supports our fast-growing international school business through the execution of proper finance processes and controls related to NLCS Kobe. · Perform AR reconciliation / invoicing and monitor outstanding AR balances · Perform AP and expense reimbur ...
-
Kobe-Shi, Japan DNV ￥2,000,000 - ￥2,800,000 per yearAS9100 qualified auditor (AEA) conducts third-party certification audits in the aerospace and defense supply chain. Conduct on-site audits for AS9100 and ISO9001. · Work directly with management to produce timely reports on clients' compliance levels. · ...
-
Kobe, Hyogo Wärtsilä ￥4,000,000 - ￥8,000,000 per yearWärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into ...
-
Kobe, Hyogo Airbus Helicopters ￥4,320,000 - ￥6,480,000 per yearWe are seeking an experienced Technical Representative to provide technical support for our Civiland Para public customers of rotorcraft products. · You will be responsible for providing technical support. · Response to inquiries regarding defects in maintenance work. · ...
-
Kobe, Hyogo Eli Lilly and Company ￥5,000,000 - ￥6,000,000 per yearAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. · The position requires a strong knowledge of finance and excellent communication skills in both Japanese and Englis ...
-
Kobe, Hyogo DNV ￥6,200,000 - ￥9,900,000 per yearThe ICT Auditor is responsible for achieving growth in sales through new business development, leading the delivery of projects, and ensuring service excellence to clients. · ...
-
Kobe, Japan North London Collegiate School KobeThe Finance Assistant position supports our fast-growing international school business through the execution of proper finance processes and controls related to NLCS Kobe. · ...
-
Kobe, Hyogo myGwork - LGBTQ+ Business Community ￥300,000 - ￥600,000 per yearThis internship is located in the United Nations Office for Disaster Risk Reduction (UNDRR) Kobe Office, and the Intern reports to the Head of UNDRR Kobe Office. The internship is remote for a period of three to six months. The internship is UNPAID and part time. Interns work two ...
-
Project Manager
1週間前
Kobe, Hyogo Air LiquideWe are seeking an experienced Project Manager to join our team in Kobe, Japan. The successful candidate will have a strong background in project management with experience in managing teams and delivering projects on time and within budget. · Master's degree or Bachelor's degree ...
-
Kobe, Hyogo Airbus Helicopters ￥5,000,000 - ￥10,000,000 per yearThe Engineering Project Manager will be responsible for managing engineering activities related to customization offers for the Japanese domestic market and Asia-Pacific region. · Management of customization engineering aspects · Assessment of technical specifications · Definitio ...
-
Kobe Airbus ￥2,000,000 - ￥2,800,000 per yearThis job involves managing engineering activities, customer requirements analysis, and helicopter configurations definition in connection with various customization offers for the Japanese domestic market and Asia-Pacific region. · Management of customization engineering aspects ...
-
Kobe, Hyogo BSIWe exist to create positive change for people and the planet. Join us and make a difference too. · Join our AI Business Unit (AI BU) as we seek highly recognised, energetic and market visible Business Development Managers with prior consultative sales experience. · ...
-
Kobe Airbus InternshipAHJ is one of the largest Customer Center Design Office dedicated to Airbus Helicopters customizations. Its engineering department studies and develops various modifications and specific solutions for the Japanese domestic market and the Asia region. · ...
-
Kobe, Hyogo Air Liquide+The Subcontracting Manager is responsible for managing all construction and/or module fabrication contracts in terms of subcontracting and contractual administration from the proposal phase to the close-out of a Project. · +All engineering disciplinesPlanning and schedulingConst ...
