Tokyo, Japan Axcelis Technologies
Technical Support Engineer
  • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.


Education/Experience:
Typically requires a Bachelor's degree with a minimum of 5 years of experience as an individual contributor.

  • Tokyo, Japan Axcelis Technologies

    This position involves providing technical support to field engineers and product support personnel who diagnose complex electro/mechanical equipment and software. · ...


  • Tokyo パーソルキャリア株式会社 BRS

    リモートベースで勤務可能/語学力を活かしたカスタマーサクセスポジション · お客様の声一つ一つの声に真摯に向き合いつつ、単なる「問い合わせ対応」に留まらず、プロダクトマネージャーとカスタマーサクセス部門のハブとなり、お客様の体験を根本から改善していく◤攻めのCX(カスタマーエクスペリエンス)◢を実現するチームです。 · 将来的にはお客様が問い合わせをせずとも情報を探せる仕組みづくりなど、受け身ではない【攻めのサポート】が実現できる体制構築を目指しています。 · ...


  • Tokyo, Tokyo Sanofi

    As the Production Support Manager within our External Manufacturing & Supply Vaccines team, you'll coordinate and oversee manufacturing operations with our Contract Manufacturing Organizations (CMOs) in Japan ensuring on-time delivery of life-saving vaccines. · ...


  • Tokyo, Tokyo Asana

    Our Customer Support team helps customers find clarity in their work and get results with Asana. · Become an expert in Asana's platform, · ,Deliver high-quality, efficient support across a wide range of product areas, · ,Troubleshoot and resolve common SaaS issues, · ,Act as a ke ...


  • Tokyo Asana

    We are Asana experts who help customers with questions and educate them on best practices. · Become an expert in Asana's platform and develop a positive relationship to help customers transform their work. · Deliver high-quality support across product areas. · ...


  • Tokyo Entrust

    +Provide electro-mechanical technician support to customers. Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment · Diagnose and understand equipment problems · ...


  • Tokyo Sanofi

    As the Production Support Manager within our External Manufacturing & Supply Vaccines team, you'll coordinate and oversee manufacturing operations with our Contract Manufacturing Organizations (CMOs) in Japan, ensuring on-time delivery of life-saving vaccines. · Experience: 5+ ye ...


  • Greater Tokyo Area Tenth Revolution Group

    We're looking for an · Application Support Analyst · to support mission-critical applications across · front/middle/back office · in a fast-paced trading environment.You'll own incidents end-to-end, troubleshoot system/data issues, and work closely with business users, vendors, ...


  • Tokyo Veeva Systems Remote job¥2,000,000 - ¥2,800,000 per year

    We are looking for a motivated and experienced Manager, Product Support to lead our Product Support team in Japan. ...


  • Tokyo Entrust

    Join us at Entrust to shape the future of identity centric security solutions. We empower careers and build solutions that help keep the world moving safely. · ...


  • Tokyo Zscaler

    We believe in transparency and value constructive, honest debate—we're focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. · ...


  • Tokyo Morgan Stanley

    We're seeking an Associate to join our team as part of the Derivative Post Trade Operations - Confirmation, Drafting and DCP team in Tokyo (also with presence in Osaka). This is a client-facing role responsible for critical risk and control processes including trade affirmation, ...


  • Japan Lam Research

    As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians and product support personnel in the region. · ...


  • Tokyo Veeva Systems ¥2,500,000 - ¥6,000,000 per year

    Veeva Systems is a mission-driven organization and pioneer in industry cloud helping life sciences companies bring therapies to patients faster. · ...


  • Tokyo Veeva Systems

    +We are seeking a talented Product Support Engineer to join our Product Support team. · +Provide global support covering all issues related to Veeva applications. · Troubleshoot critical production issues affecting end-users... · ...


  • Tokyo Asana Full time

    Our Customer Support team helps customers find clarity in their work and get results with Asana. · 3-6 years of customer support experience, preferably in the SaaS industry; · ...


  • Tokyo Prefecture, Japan Cato Networks

    We're looking for a visionary and customer-focused Product Support T3 Engineer to join our team. · ...


  • Tokyo, Tokyo Siemens Gamesa $1,000,000 - $1,200,000 per year

    A Snapshot of Your Day · A typical day in this role involves providing first-level technical support for wind turbines acting as a bridge between service engineering and both internal and external customers. You ll handle basic troubleshooting for electrical mechanical software a ...


  • Tokyo Veeva Systems

    We're looking for a motivated and experienced Product Support Manager to lead our Product Support team in Japan.Veeva Systems is a mission-driven organization helping life sciences companies bring therapies to patients faster. · Lead a team of Product Support Engineers delivering ...


  • Japan Lam Research $80,000 - $120,000 per year

    +We are seeking a highly motivated and technically skilled Product Support Engineer to join our team. · Deploy and support EI applications on Linux-based servers. · Monitor system performance, logs, and alerts to ensure uptime and data integrity. · ...


  • Tokyo Rakuten

    We are seeking a Product Manager and Project Manager to develop and operate advertising sales support and sales management systems for internal users using the latest technologies such as AI. · ...