Job Description
Business Overview
Rakuten Group's mission is to "Empower people and society through innovation". Domestically and internationally, Rakuten provides a wide range of services, with e-commerce at its core. These services include internet services such as travel, digital content, and communications; FinTech (financial) services such as credit cards, banking, securities, insurance, and electronic money; and even professional sports.

The Global Ad Technology Supervisory Department (GATD) plays a cross-functional role as a specialist in the advertising and marketing services and systems development for this diverse range of Rakuten Group businesses.

Department Overview
The Ad Product Development Department and Product Management Section are primarily responsible for the planning, development, and operation of advertising products for stores, facilities, major companies operating domestically and internationally, and foreign-affiliated companies within Rakuten Group's advertising business.

You will gain experience in developing environments and supporting operations in large-scale system development while collaborating with business stakeholders and development teams from other platforms.

Furthermore, you will have the opportunity to work with diverse members from bases not only in Japan but also in Singapore, India, and China, and to be exposed to various system development, maintenance, and operational methods and ideas.

This team develops, maintains, and operates sales support and sales management systems for advertising products targeting major companies operating domestically and internationally, and foreign-affiliated companies. In doing so, the team supports the growth of Rakuten Group's advertising business from an IT technology perspective.

In addition to direct system development, the team also proposes streamlining and reviewing business flows to key personnel in each business department.

Development and maintenance operations are handled by bases in Japan and China. Recently, the team has been working to improve operational productivity by incorporating new technologies such as AI for coding.

By working in this team, you can gain the following experience:

• Experience in advertising sales support and sales management system development projects and maintenance operations used by nearly 500 internal users.
• Learn about mechanisms that are based on Salesforce and link with multiple external and internal systems.
• Work with a global team.
• Improve your software engineering skills and leadership skills.
• Contribute to solving technical challenges.
• Learn about the latest technologies such as AI and improve your skills.

Position
Why We Hire
As Rakuten Group's advertising business grows in terms of sales and scale, it is becoming increasingly important to strengthen governance and improve the productivity of internal users through the use of advertising sales support and sales management systems.

Internal users span multiple departments, each with different system usage tasks and purposes. While daily maintenance and operations tend to be viewed from a local perspective, the development team is required to have a bird's-eye view of the advertising sales support and sales management system as a whole, and to take the initiative in defining and solving issues.

In such an environment, we are seeking a Product Manager and Project Manager to develop and operate advertising sales support and sales management systems for internal users, using the latest technologies such as AI.

Position Details

• Formulate and execute product strategies and roadmaps for advertising sales management systems
• Define requirements in collaboration with related departments such as sales and marketing
• Collaborate with development teams (domestic and international), manage progress, and ensure quality
• Manage vendors and budgets
• Consider technical solutions for system issues
• Conduct research, analysis, and verification regarding performance improvement, scalability improvement, and security measures in cooperation with lead engineers and architects
• Resolve technical debt
• Plan and promote the introduction of AI to managing products and related tools
• Conduct hearings with each department, plan AI implementation, conduct PoCs, evaluate and improve AI models, promote AI implementation projects, and measure the effects after AI implementation
• Perform maintenance and operation of advertising sales management systems

Mandatory Qualifications

• 5+ years of web application development experience
• 3+ years of development and design experience in CRM or sales management systems (e.g., Salesforce)
• 2+ years of system development project management experience
• Experience in system maintenance and operation
• Experience in upstream processes such as system development planning, proposal, and requirements definition
• Ability to adjust interests between different departments and stakeholders, and lead consensus building toward achieving goals

Desired Qualifications

• Experience in system development using a cloud-based integration platform that realizes data linkage through batch processing between multiple systems for 1+ years
• Team management for a small team (3-5 people)
• System development or business knowledge related to internet advertising
• Qualifications or basic knowledge related to accounting or bookkeeping
• Experience in AI implementation projects
• Web application detailed design experience
• Technical problem-solving skills

engineer #producer #productmanager #globaladdiv

Languages
English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)