We are seeking a Logistics Supervisor position for an international FMCG company. Their products and businesses are very well-known in the Japanese and Asia markets.
Purpose of Operation:
Serve as a point of contact for customers regarding order placement and receipt, and respond to orders, shipments, returns, and complaints.
In accordance with the customer's order, we will make various arrangements to deliver the product on the required deadline. In addition, it replenishes and manages the inventory required to realize shipments. In the event of a problem, we will promptly discuss and cooperate with the relevant departments, including sales, to resolve the problem.
Key responsibilities & accountabilities:
Order Receiving Operations
Receipt of purchase orders
- Confirmation of purchase orders
- Compute prices, discounts, commissions, and shipping charges as required.
- Create a sales order
- Sending Order Acknowledgement
a. Orders received by fax/electronic data from business partners are allocated to the inventory
of each warehouse (port) in each relevant area.
b. Check the contents (including data inputted by 3PL) of the order data and ask the sales
department to adjust the delivery quantity as necessary.
Liaise with stakeholders (customers, sales managers, and logistics personnel) to meet and exceed their expectations.
Shipping and Delivery
Create a shipping order
- Prepare shipment and prepare necessary documents
- Shipment
- Create a sales document
- Transaction Recording
- Arrangement of vehicles with cost cost-driven mindset (instructions to the warehouse)
- Warehousing guidance (from import)
- Collect and file goods receipts and devanning/receipt reports at the time of delivery
Manage accuracy and timely manner
Customer Service Support
Handle customer-related inquiries (such as delivery dates, arrival dates, claims, exchanges, returns, and other requests by customers)
- Determine the best solutions for the issues, if any, escalated by the customers
Liaise with stakeholders (customers, sales managers, and logistics personnel) to meet and exceed their expectations
Container Drayage Management
Direct container delivery: Schedule management of drayage of orders from customers and containers delivered to the company's contracted warehouse, and free time management within the container yard (CY).
- In the case of drayage to the company's contracted warehouse, issuance and transmission of devan/receipt request forms.
- Updates to container management tables.
5.Billing and collection operations
- Handling returns and processing slips
a. Scrutinize SAP sales data and invoices from each vendor to create payment requests
Inventory management
Inventory receipt and payment business
- Support physical inventory operations
- Manage Inventory Levels
a. Management of each warehouse inventory in accordance with the balance of supply and
demand
Other
Liaise with the 3rd Party Logistics Provider (3PL) for smooth operation
- Responding to customer inquiries
- Responding to logistics complaints from customers
- Customer Registration (SAP)
- Report to Sales Representative
- Progress Report on KPIs
- Provide absence cover to other members of the team
- Other Requirements
Requirements:
• A Bachelor's degree in business administration or equivalent, and 3 to 5 years of related experience
• Team Lead experience in customer service and/or logistics
• Good communication skills
• Working experience with SAP
• Ability to effectively establish rapport, present information, and respond to questions from
managers, customers, and other stakeholders
• Ability to apply concepts of basic accounting
• Ability to solve practical problems and deal with a variety of concrete variables
• Ability to interpret a variety of instructions furnished in written, oral, or scheduled forms
• Skill and ability to operate a computer and work extensively with EXCEL, WORD, and OUTLOOK
• Skill and ability to organize and prioritize work, and meet deadlines
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