About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.  

About the role

Catering Sales Manager leads and manages all sales operations and oversees activities of the junior catering sales team. The key objective is to grow incremental and new sales for the business while simultaneously reducing customer turnover. Also works closely with those departments which Front Office, Food & Beverage and finance and other sales teams for the purpose of ensuring the delivery of experience.

What you will do

• Maintain harmonious and professional relationship with all departments
• Comply with and enforce Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Must have strong interpersonal skills and be able to relate to all levels of staff.
• Assist in other areas of the department as needed.
• Developing and sustaining customer relationships based on an understanding of customer needs and actions consistent with company values.
• Supporting the Director of Catering and leadership in the creation and review of catering sales reports.
• Coach the team to help improving and generating more revenue.
• Track, analyze, and communicate key quantitative metrics and business trends as they relate to partner relationships
• Catering Sales team to ensure company quotas and standards are met by holding daily check-ins with team to set objectives for the day and monitor progress regularly
• Assist with the training of incoming Catering Sales Executive and Coordinator working within the venue Special Event department and serve as their mentor.
• Ensure all local and corporate policies, rules, internal controls and procedures and safeguards.
• Perform any additional duties as assigned by the Director of Catering.
• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Targets group accounts, markets or segments with heavy emphasis on proactive solicitation and account saturation.
• Identifies, qualifies and solicits new accounts with a focus on increasing business.
• Strives to achieve personal and property revenue goals.
• Closes the best opportunities for each property based on market conditions and individual property needs.
• Identifies and develops new markets.

What you bring

• Good knowledge of the Four Seasons policies and procedures.
• Require a flexible schedule in order to accomplish all major responsibilities and tasks.
• Working knowledge is generally learned on the job.
• Ability to operate fax, scanner, copier, telephone, calculator.
• Require knowledge of and the ability to operate computer equipment and Microsoft Office software.
• Ability to read, write and speak Japanese and English.

What we offer: 

•    Competitive Salary, wages, and a comprehensive benefits package

•    Excellent Training and Development opportunities

•    Complimentary Accommodation at other Four Seasons Hotels and Resort

•    50%F&B outlet discount for other Four Seasons Hotel in Japan.

•    Complimentary Employee Meals

•    Social insurance

•    Define contribution benefit

•    Yearly health checks up

Schedule & Hours:

• working hours per week. 

• days off every month except February (9 days) 

* Successful candidates must possess legal work authorization for Japan and  be fluent in English and Japanese business communication.
 

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