Pracując w zespole operacyjnym w Kuehne+Nagel, odgrywasz kluczową rolę w optymalizacji procesów oraz zapewnianiu sprawnego przepływu zapasów i przesyłek. Ale to nie wszystko. Dzięki Twojej pracy niezbędne leki trafiają do pacjentów na czas, a kluczowe dostawy – od turbin wiatrowych po półprzewodniki – docierają tam, gdzie są niezbędne. W Kuehne+Nagel nasza praca to znacznie więcej, niż możesz sobie wyobrazić.
You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.
How you create impact
You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features.
What we would like you to bring
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales + operational care centres (OCC).
To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
To qualify + enter customer orders into the operational execution process.
To collaborate with finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
To create, review + refine customer reports.
To ensure delivery against all financial targets + strategic objectives.
What's in it for you
Your strong leadership skills + focus on customer + stakeholder relationships along with your strong time management will be the key to your success.
You will be successful in this role because for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.
Kim jesteśmy
Logistyka kształtuje nasze codzienne życie – od produktów, z których korzystamy, po opiekę medyczną, na której polegamy. W Kuehne+Nagel Twoja praca to coś więcej niż logistyka – to umożliwianie codziennych i wyjątkowych chwil w życiu ludzi na całym świecie.
Jako globalny lider z bogatą historią i wizją przyszłości, tworzymy bezpieczne i stabilne środowisko, w którym Twoja kariera naprawdę ma znaczenie. Niezależnie od tego, czy dostarczamy leki ratujące życie, wdrażamy ekologiczne rozwiązania transportowe czy wspieramy lokalne społeczności – to, co robisz, ma realny wpływ. Twoja kariera to znacznie więcej, niż możesz sobie wyobrazić.
Uprzejmie zalecamy, aby agencje pośrednictwa pracy powstrzymały się od przesyłania niezamówionych profili. Wszelkie zgłoszenia kandydatów bez uprzednio podpisanej umowy będą uważane za naszą własność i nie zostaną wypłacone żadne opłaty.
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