Outbound Executive
At Booking.com, we want to empower everyone to experience the world. Through our products, partners, and people, we bring it all together in one place.
We are seeking a full-time Outbound Executive to join our Tokyo office. Partner Services engages with existing and future partners to make them successful on Booking.com. We focus on partner growth in volume and business value to provide our guests with the widest choice of accommodations at the best prices.
The Outbound Team is responsible for adding support to our partners and developing new partners from regional sites. The team will proactively contact new partners or leads, working in a dynamic, cheerful, and international work environment.
Key Responsibilities:
- New partnership support, including registration through phone calls
- Proactively contacting new/potential accommodation partners to encourage online registration completion
- Offering support to finish onboarding, instructing, educating on tools, providing information, and support
- Delivering training by phone to new properties on how to use the Booking.com extranet and rates & availability system
- Contacting partners to inform them of business and growth opportunities to drive and improve value
- Ensuring high levels of customer service, being efficient and professional
- Confident communication over the phone and via email
- Actively participating in various projects and initiatives within the team
- Collaborating with global Booking.com teams for continuous improvement
- Outbound activities include calling on specific opportunities, e.g., availability, reducing churn, promotional campaigns, and product rollouts
Requirements:
- Specialized knowledge (learned on the job or from previous experience)
- Commercial awareness, drive, and understanding of key performance drivers for partners on Booking.com
- Tourism or hotel background and/or education preferred
- Solution-oriented and results-driven
- Strong work ethic; self-directed and resourceful
- Proactive, flexible, and capable of working independently and in a team
- Good computer skills and quick learning of new tools and systems
- Great telephone communication and promotional skills
- Basic/mid-level negotiation (convinced others to reach agreement)
- An eye for accuracy and the ability to be detailed
- Language: English and Japanese (written and verbal)
Benefits & Perks:
- Annual paid time off and generous paid leave scheme
- Hybrid working including flexible arrangements, working from home furniture, and ergonomic support
- Coffee and snacks, including healthy and vegan options, daily
- Discounts and Wallet credits for Booking.com products
- Free access to online learning platforms and development programs
- Global Employee Assistance Program and free Headspace membership
Estimated Salary Range: ¥6,500,000 - ¥8,500,000 per year
Location: Tokyo, Japan
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