Business Overview
Rakuten is Japan's largest marketplace and Internet ecosystem, offering a wide range of more than 70 services, including e-commerce, travel, banking, fintech, food delivery, golf, insurance, instant messaging, and mobile networking.
Rakuten offers more than 140 services worldwide, of which Communications & Energy Company is the division that operates the cell phone business and other telecommunications and electric energy-related businesses.
Please see below for a list of Communications & Energy Company's services*.Department Overview
In-house Network Promotion Section is responsible for service planning, sales promotion, operation, and improvement, with the mission of growing products centred on the home internet services 'Rakuten Turbo' and 'Rakuten Hikari' and acquiring more users.
Both the home router "Rakuten Turbo" and the fiber-optic service "Rakuten Hikari" leverage Rakuten Group's big data to explore and implement various initiatives.
Specifically, "Rakuten Turbo" launched in 2023 as a new service utilizing the Rakuten Mobile network.
As mobile communication technology advances and network quality improves, it is expanding its market share year by year as next-generation home infrastructure.
PositionWhy We Hire
Recruiting additional staff to expand our business.
Position Details
Responsibilities
Our company aims to become the No.
1 mobile company, and you will be responsible for one of the following areas within our key Home Internet Products business:
Planning service promotions, designing pricing campaigns, and driving sales promotions across online and offline channels.
As a product planner, leading projects such as developing new service features, releasing next-generation menus, and enhancing the existing customer experience.
SpecificallyDeveloping pricing plans and campaigns to promote each product
Supporting executive decision-making in business operations
Managing and analyzing various KPIs, formulating and executing corresponding measures
Monthly new subscriber numbers for core services
Churn rates for existing service portfolios with hundreds of thousands of users
Formulating and executing sales strategies leveraging the strengths of the Rakuten economy
Data science related to customers, markets, and competitors
Formulating business requirements specifications for service feature improvements
Project management for new service/menu releases
Operational improvements across service management domains
Planning initiatives to enhance customer support and customer experience
Work Environment
Total staff: 15 members.
The recruiting department has 5 members, with an average age in their 30s.
Many members come from other industries and are actively contributing.
Mandatory Qualifications
Experience in any one of the following
Work experience at a B2C business
Sales or support experience, whether for tangible or intangible products
Desired Qualifications
English proficiency
Experience in subscription-based business models
Consulting experience
Experience in the telecommunications industry
Management experience
Others Information
Additional information on Secondment
After joining Rakuten Group, Inc. you will be transferred to Rakuten Mobile, Inc.
#business #productmanager #communicationsandenergy #RakutenEnergy
Languages
Japanese (Overall - - Fluent)
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