Air Logistics Customer Care Specialist
You will join our team to deliver customer excellence as a key member of our Customer Care Team.
Your Role
We are looking for an expert who can provide helpful information, answer queries, and respond to complaints and feedback.
Key Responsibilities:
- To drive customer engagement, satisfaction, retention, and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
- To establish and strengthen operational relations with customer contacts through daily interactions, regular care visits, and proactive advising and consulting to ensure customer satisfaction.
- To qualify customer inquiries and provide quotations within the given price band, in line with the guiding leeway in decision-making, then follow up to ensure quotations are accepted and closed.
- To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the initial customer order.
- To collaborate with Finance and Revenue Care Center (RCC) to adjust credit limits based on daily business development and coordinate measures in case of challenges.
- To document, resolve, analyze all complaints and feedback, then identify, share, and eliminate root causes.
- To create, review, and refine customer reports.
- To ensure delivery against all financial targets and strategic objectives.
Requirements
- Minimum 2 years of working experience in Air Logistics.
- Open to Sea Logistics professionals who have worked more than 3 years as customer care specialists and are strongly interested in Air.
- Strong focus on customer and stakeholder relationships along with strong time management skills will be key to success.
- You have been selected for this role because of your knowledge across our operations and because you possess the key attributes we are looking for in a Customer Care Specialist.
About Us
At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate, and lead with a truly global network. Our employees appreciate the high degree of creative freedom, fluid transfer of responsibility, and international career exposure.
We invest in our people and strive to take them on board for the long term. Together, we will win the future.
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