【職種名】
人気の営業事務20~30代の女性活躍中あなたの事務経験活かしませんか?
仕事内容
*【仕事内容】*No27
弊社の契約する企業にて営業事務スタッフとして勤務いただきます。
主にWEBショップに掲載しているアパレル・コスメブランドの利用ユーザーからの問い合わせに対し、メール・電話での対応を行う業務です。
購入前の相談から注文後のフォローまで、お客様に安心してお買い物いただけるサポートを提供します。
- 具体的な業務内容
- メール対応業務
1.お問い合わせ対応(商品情報/在庫確認/サイズ相談/発送状況など)
2.注文内容の確認・変更依頼への対応
- 例:注文内容変更・キャンセル・配送先変更 等
3.発送状況/配送に関する問い合わせ対応
- 追跡番号の案内、遅延時のご連絡
4.返品・交換依頼対応
- 手続き案内/条件確認/返送対応 など
5.アカウントに関するお問い合わせ対応
- パスワードリセット/登録情報変更サポート
6.クレーム対応(不良品・誤配送など)
- 状況ヒアリング/謝罪/対応方針の案内
7.その他問い合わせ対応(セール情報/ギフト対応 等)
8.テンプレートの更新・作成
9.対応履歴のシステム入力・管理
- 受電対応業務
1.商品/注文に関する電話問い合わせ対応
2.発送・配送状況の確認対応
3.返品・交換の電話受付対応
4.支払いに関する問い合わせ対応(決済状況確認など)
5.クレーム対応
- 状況確認 担当部署への引き継ぎ/対応方針の共有
6.対応内容の記録・報告
*詳細は面接時にご説明いたします*
*ご応募お待ちしております*
応募資格・条件
「募集職種の経験有無」
未経験OK
「応募資格」
女性活躍中
未経験も経験者も歓迎
*【必須要件】*
・ビジネスメールに対応できる方
・基本的なPCスキル(タイピングなど)
・臨機応変/柔軟に対応できる方
*【歓迎事項】*
・事務経験者
・CS対応経験者
・ECサイト関連の業務経験者
学歴
学歴不問
勤務地
東京都文京区
最寄り駅:江戸川橋駅
- 転勤なし
勤務時間
*【勤務時間】*
基本平日の10:00~19:00/週5日・1日8時間勤務
※繁忙期等は土日祝含む週5日で調整いただく可能性あり(8時-22時の間で8時間勤務)
給与
時給 1700円 ~
試用期間なし
休日休暇
その他 土日祝休み
(繁忙期は土日祝含むシフト制の可能性あり)
※勤務日、勤務時間例に合わせた休暇休日を記載しております。
福利厚生
・服、髪、ネイル、アピアランス自由
・全国10万店舗以上で割引利用できるサービス
・様々な商品が特別価格で購入できるサービス
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