Manages all restaurant and kitchen operations and staff on a daily basis. Areas of responsibility include Restaurants/Bars, Room Service and Kitchen.
As a department head, directs and works with the food and beverage/culinary management team and employees to successfully execute all restaurant and kitchen operations.
Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. CANDIDATE PROFILE Education and Experience- High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area. OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations
- Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Order and purchase equipment and supplies. Developing and Maintaining Food and Beverage Goals
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Develops business goals and creates appropriate development plans.
- Integrates objectives, opportunities and resources to achieve business goals. Developing and Maintaining Budgets
- Identifies and addresses financial opportunities as needed.
- Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
- Manages department's controllable expenses to achieve or exceed budgeted goals.
- Maximizes revenue opportunities through competitive pricing of food & beverage products and services.
- Participates in the budgeting process for areas of responsibility. Leading Food and Beverage Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Serves as a role model to demonstrate appropriate behaviors.
- Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service, and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with food handling and sanitation standards.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Strives to improve service performance. Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
- Empowers employees to provide excellent customer service.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds effectively to guest problems and handles complaints.
- Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction results. Managing and Conducting Human Resource Activities
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
- Administers the performance appraisal process for direct report managers.
- Ensures employees are treated fairly and equitably.
- Ensures employees receive on-going training to understand guest expectations.
- Observes service behaviors of employees and provides feedback to individuals and or managers.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Additional Responsibilities
- Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Recognizes good quality products and presentations.
-
Nara JW Marriott Full timeJOB SUMMARY · Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue. The Revenue Manager releases group rooms back into general inventory and ensures clean booking windows for customers. The position recommends pricing and posit ...
-
Takatsuki AKINDO SUSHIRO仕事情報 · ● 仕事内容 「ヒト・モノ・カネ」を動かし、店舗全体をマネジメントしてい · ただきます。売上管理/発注・検収/金銭管理/衛生管理/シフ · ト管理など、各種管理を行います。 · スタッフさんとのコミュニケーションはとても重要です。一緒に · 働く仲間と信頼関係を築き、より良い店舗を作ってください。 ●キャリアステップ1 ・一般社員・・・接客や調理など基本業務に携わりながら、 · 平日の営業責任者を担当いただきます。 · ・副店長 ・・・人材や売上管理など、少しずつマネジメント · 業務を担当。配属店舗の店長を補佐しながら業務の幅を拡げ、 ...
-
Yawata Hyatt Corporation Full timeIn Room Dining Assistant Manager - Park Hytt Kyoto · Park Hyatt Park Hyatt Kyoto Higashiyama JP - Kansai - KyotoRoom ServiceEntry Level ManagerFull-timeReq ID: KYO000636Local Summary · About Park Hyatt Kyoto · Park Hyatt Kyoto, a luxury hillside guesthouse in the heart of Hi ...
-
Kyoto The Ritz-Carlton Full timeJOB SUMMARY · **日本語スキル必須 / Japanese language skill is a must.** · レストラン、バー、ルームサービス(該当する場合)を担当する。ファインダイニング レストランの日常的な監督を補佐し、メニュープランニングを支援し、衛生基準を維持し、食事のピーク時にはフロアでサーバーやホストをアシストする。ゲストと従業員の満足度を継続的に向上させるよう努める。目標を達成するために必要なトレーニングを決定し計画を実行する。 · Areas of responsibility include Restaurants ...
-
Osaka SWISSOTEL Full timeJob DescriptionPrepare equipment requested by outlets and/or Banquet. · Ensure equipment required for functions and/or restaurant service are prepared on a timely manner. · Cooperate and communicate with all serving and kitchen staff. · QualificationsPrevious experience in a hote ...
-
Kyoto Dusit Thani Kyoto Japan Full timeJob Summary · and Responsibilities Elevate Dining at Dusit Thani Kyoto. · Step into a key role, as outlined in our "restaurant supervisor job description", aiding our Assistant MGR at Ayatana, crafted under the guidance of award-winning Thai chefs, Bo Songvisava and Dylan Jones ...
-
Osaka Hilton Full time【Conrad Osaka】F&B Receptionist( Job Number: · HOT0A2NM) Work Locations · :Conrad Osaka2-3-8 Nakanoshima, Kita-kuOsaka With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile an ...
-
Yawata Hyatt Corporation Full timeDirector of Sales & Marketing - Park Hyatt Kyoto · Park Hyatt Park Hyatt Kyoto Higashiyama JP - Kansai - KyotoSalesDirectorFull-timeReq ID: KYO000638Local Summary · About Park Hyatt Kyoto · Park Hyatt Kyoto, a luxury hillside guesthouse in the heart of Higashiyama, combines ...
-
日本料理レストラン マネージャー
4日前
Kyoto The Ritz-Carlton Full timeJOB SUMMARY · **日本語スキル必須 / Japanese language skill is a must.** · 担当エリアは、レストラン/バーおよびルームサービスが含まれる(該当する場合)。日々のレストラン運営を監督し、メニュープランニングのアシスト、衛生基準の維持、食事のピーク時のフロアでのサーバーやホストをアシストする。ゲストと従業員の満足度を継続的に向上させ、責任分野の財務パフォーマンスを最大化するよう努める。目標達成のために必要なトレーニングを決定し計画を実行する。 · Areas of responsibility incl ...
-
Osaka Accor Full time· Company Description · Swissôtel Nankai, Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka's most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway's Namba Station offering direct train access to Kansai International Ai ...
-
Kyoto Four Seasons Hotels and Resorts Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Duty Manager
8時間前
京都市, ASAI Kyoto Shijo Full timeJob Summary · and Responsibilities To coordinate and oversee effectiveness of departments; Rooms & Guest Services, reservation, communication center, business center, guest services,restaurant service to provide the best services to the maximum of guests' satisfaction with an o ...
-
Osaka Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
-
Kyoto Four Seasons Hotels and Resorts Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Sales Manager
5日前
Osaka Corporate Full timeJOB SUMMARY · The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on build ...
-
Quality Manager
1日前
Osaka St. Regis Hotels & Resorts Full timeJOB SUMMARY · Implements quality assurance processes and verifies training and development activities are strategically linked to the company's mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at th ...
-
Sous Chef
2日前
Osaka Four Seasons Hotels and Resorts Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Reservationist
1日前
Osaka SWISSOTEL Full timeJob DescriptionResponds to alI reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Swissotel Nankai Osaka standards · Follows-up on all voicemails and emails in a timely manner · Assists in providing reservation rela ...
-
Kyoto Four Seasons Hotels and Resorts Temps pleinAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Osaka The Ritz-Carlton Full timePOSITION SUMMARY · Perform general office duties to support Sales & Marketing filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process proposals, contracts, or banquet event orders). Promote awareness of brand image internally ...
