Reservationist

2日前

Osaka SWISSOTEL Full time
Job Description
  • Responds to alI reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Swissotel Nankai Osaka standards
  • Follows-up on all voicemails and emails in a timely manner
  • Assists in providing reservation related training to applicable operational departments
  • Reviews group resumes each week and double checks VIP/staff reservations (rate, room type, billing, etc.) in PM for accuracy.
  • Performs all duties per the Reservations Daily / Weekly / Monthly checklist.
  • Researches and supports any / all Travel Agent commission inquiries
  • Leads by example in demonstrating high levels of guest service, teamwork and "stepping out of the box" where possible
Qualifications
  • Work Experience in a 4-5 star hotel in a similar role (Reservations Team)
  • Experience within Accor is desirable
  • English and Japanese written and verbal communication needed
  • Experience with systems like:
    • Opera Cloud
    • Resaweb
    • TL Lincoln
    • Table check
    • Ikyu Restaurants
    • Hot Pepper etc.
  • Need to be open to change in processes based on the need of the
Additional Information
  • Part of the International Accor global and hotel team.
  • Employee meals while on shift, laundry, yearly anniversary stay.
  • Career progression within the hotel and the Accor network.
  • Work within a progressive team.

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