POSITION SUMMARY
Perform general office duties to support Sales & Marketing filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or equivalent.
Related Work Experience: At least 5-years of related work experience.
Supervisory Experience: At least 5-years of related work experience.
License or Certification: None
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