Job Description
Essential Functions:
- Assist with appropriate on-site modifications/optimizations to electrical, optical and/or mechanical systems to deliver end solution performance, in keeping with the initially designed solution specifications and engineering drawings.
- Assist with on-site engineering assignments such as installation and startup, testing & fault-finding diagnoses of materials/components of complex design.
- Serve as the company's first point of contact for the customer on administrative and technical matters for assigned projects.
- Interpret customer needs and determine if the responsibility for resolution falls with them or other Cognex departments. This includes keeping Sales and Service management informed of the project status, service issues, or potential new sales opportunities with the client.
- Review the operational quality of Cognex equipment and systems and instruct customers in the operation and maintenance of the system which was installed.
- Provide timely, detailed, and accurate reports on service work performed and product performance.
- Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.
- Keep current with product technology; attend appropriate training courses when necessary.
Knowledge, Skills, & Abilities:
- Ability to complete technical analysis on systems and correctly determine the appropriate course of action using solid & logical troubleshooting skills and sound judgment.
- Ability to handle routine customer situations and has the proper discernment to escalate when necessary.
- Dedicated, focused and with an eye for detail relating to customer satisfaction.
- Basic knowledge and experience in Java scripting for data formatting and/or communications scripting and serial communications (ASCII).
- Excellent time-management & pro-active communication skills.
- Ability to multitask and work under pressure situations demonstrating a flexible work style.
- Self-starter and worker, as well as a conscientious team player.
- Basic knowledge of logistics products, solutions, and software.
- Basic knowledge of industrial controls, networking, and communications protocols.
- Basic CAD capability - Ability to interpret mechanical design and electrical drawings, and panel designs is desired.
Minimum Education and Work Experience Required:
- Availability to work evening and weekend hours or varying work patterns depending on market needs.
- Ability to be on-call and respond to customer emergencies. Frequent overnights, 70-90% of the time are common depending on project schedules and location of the role.
- Ability to work remotely proactively and productively, as well as within a team environment.
- Must possess English language proficiency as a minimum for the role.
- Valid Driver's License without restriction.
- Typically requires 0-2 years of relevant technical experience in Industrial / Manufacturing / Field Service environments (Ideally integrator, machine builder environments).
Additional Job Description
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