トランスパーフェクトはアメリカで設立され、ニューヨーク、ロンドン、東京、香港など世界で140以上の拠点を展開し、高品質な言語ソリューションを提供しています。
トランスパーフェクト東京オフィスで、
Client Services Associate
を募集しています。
主な業務は既存クライアントの対応です。クライアントとプロダクションチームの間に立ち、翻訳プロジェクトがスムーズに進むようサポートします。語学力に加え、クライアント対応、マルチタスク、時間管理、問題解決が得意な方におすすめなポジションです。また新しいテクノロジーを学ぶことに興味のある方にもお勧めです。
ご入社後はチームのマネジャーや先輩がOJTでいちからトレーニングしますので、未経験の方も安心してご応募ください。
【業務内容】
- Respond to client requests for new project initiatives through our centralized technology
- Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
- Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
- Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
- Where applicable, initiate some project specifics to set the production team/individual project up for success
- Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of service
- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
- Serve as the central point of contact for and liaison between external client contact and internal production staff
- Set and fulfill client expectations
- Comply with all ISO regulations, processes and procedures
- Potentially troubleshoot problem projects
- Understand and abide by individual project instructions and effectively communicate to the production team
- Investigate client complaints where applicable
- Discuss issues with clients and production staff and creatively problem solve to alleviate issues
- Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor
【インターナショナルなチームメンバー】
チームは20~40代、インターナショナルなバックグラウンドを持った社員がほとんどです。1年ごとに業績レビューを行い、成績に応じて昇進します。将来的にマネジメントをお願いする可能性もございます。
【若手が活躍できる環境】
海外オフィスでマネジャーとして活躍している社員の大半が20~30代です。30代でVPとして活躍している社員もおり、年齢にとらわれず「頑張った人が適正に評価される」環境がグローバル全体で整っています。
【基本的な採用プロセス - 3~4週間】
人事面接(日本語)→ マネジャー面接(日本語)→海外マネジャー面接(英語)→最終オンサイト面接(日本語)
※面接の順序や回数が変更される場合もございます。
【年収・給与】
- 年俸制:400万円~480万円(2年目から業績ベースのボーナスあり(年4回))
- 社会保険完備
- 交通費支給(月額上限3万円)
【必須条件】
- 日本語:ネイティブレベル、英語:ビジネスレベル(目安:TOEIC880以上)
- 社内コミュニケーション(ミーティング、トレーニング等)で英語を使用します。
- カスタマー経験1年以上(アルバイト含む)
- 大卒もしくは同等の資格
- 問題解決能力および分析力
- 社交的で人とのコミュニケーションが好きな方
- タイムマネジメントやマルチタスクが得意な方
【労働時間および休日】
- 月~金 9:00-19:00の間で労働8時間+休憩1時間
- 週休2日制(土日祝日)、有給休暇(初年度15日)、誕生日休暇、慶弔休暇、育児休暇、傷病休暇
【契約形態】
1年目は契約社員(最初の6ヶ月は試用期間)、2年目より双方合意のうえ正社員に移行
※契約社員の間も、給与、社会保険、有休日数などの待遇は正社員と同等です。
【その他】
- オフィス内完全禁煙
【最寄り駅】
東京メトロ丸の内線「西新宿」から徒歩6分
都営大江戸線「西新宿5丁目」から徒歩6分
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