Department:
Operations


Location:
APAC-Japan-Tokyo

Description

Join a team that is changing millions of lives.

Transforming smiles, changing lives

At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.

We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.

Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.

About This Opportunity

The Operations Specialist is responsible for supporting and also providing guidelines and systems that assist team members to work towards achieving operational goals for iTero business in Japan.

The incumbent oversees order process, demo unit management, logistics, 3PL management, contracts, timetables and work closely with technical support operations.

At the same time, the successful candidate will also be responsible for iTero business budgets support, learning and understanding the order to cash process across various systems.

Main task is to ensure that the daily operation is running on a high service level, fulfilling all KPIs, with a smooth efficient service that meets the expectations and needs of customers and partners.

By managing day-to-day activities, order management, analyzing statistics, preparing regular performance reports, the Operations Specialist has to…

Cooperate with other team members to removing bottleneck or improve efficiency.
Interacting with managers of different areas of the Align organization
Presenting findings to all stakeholders and higher management
Training and supervising new employees
Tracking and measuring performance.

In this role, you will…

Organizes and handles a variety of logistics issues in a regulated international environment and overlooks supply chains in the regions.

Serves as liaison between sales, technical support, and operations teams to develop concepts and coordinate process knowledge.

Duties involve, but are not limited to overlooking supply chain services, inventory control, critical parts availability, material handling, import-export control, shipment of goods, and third-party warehousing or services.

Inform the regional Align teams about shipment plans and liaise with clinical trainer/tech support team regarding scanner trainings and installations.

Researching new ways and alternative methods to improve operational efficiency.
Ensuring documentation of supported process and systems are existed and up to date.
Keeping team members motivated and organizing appropriate training.
Ensuring the business operates within the company's mission statement.
Investigating customer satisfaction and reporting any issues.
Participating in IT system requirement scoping and testing for Japan


SKILLS REQUIRED
Ability to communicate effectively with people in all areas of a company is vital.
Willing to reassess and reorganize when traditional solutions aren't working.

The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills, able to multitask, as well as set priorities and meet deadlines.

The incumbent should also have excellent management and supervisory skills.
Knowledge and experience on SAP and SFDC will be a plus.
Good working level in English language.

LOCATION / WORK SCHEDULE

Tokyo office, Align Technology Japan, Japan


TRAVEL
Up to 20% or whenever required


IDEAL CANDIDATE
Have an experience with order entry and logistic control. Prefer to have SAP and SFDC experience.
Have an experience to review team's role & responsibility. Pursue more effective and easy way as a team.
Business English Proficiency (TOEIC score over 600)

Ready to join us?

Sound like a good fit?

Great Click the "Apply" link to let us know you are interested.

Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family.

Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

About Align

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives.

Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect.

Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services.

Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries.

Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.


Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees.

As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees.

We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.

■業務概要:

製品の手配、管理、請求等の管理業務を行っていただきます。

■職務詳細:

iTeroビジネスを支えるオーダー処理、物流を管理し、営業や技術チームメンバーと密接に連携し、お客様により良いサービスを提供する事を目的としたチームです。日々の業務において物、情報の流れを把握・整理し、さらなる高効率なプロセスを追及する事で全体プロセス把握や改善活動に携わりつつ、さまざまなシステムにまたがる入金処理の順序の学習と理解にも責任を持ちます。

主なタスクは、顧客およびパートナーの期待とニーズを満たすスムーズで効率的なサービスで、組織がすべてのKPIを満たし、常に高品質のサービスレベルで実行されていることに責任を持ちます。

日常業務の管理、注文・物流管理、統計分析、定期的な業績報告の作成などにより、Operations SpecialistはAlign組織のさまざまな分野の管理者含む他のチームメンバーと連携・対話し、すべての関係者に情報を提供し、より高度な管理を行い組織の効率化を目指します。また、新入社員のトレーニング、スタッフのパフォーマンスに関する業務も行います。

■口腔内スキャナー「iTero(アイテロ)」とは:

スキャニングにより口腔内の3D画像データを取得でき、作成した口腔内の3D画像をモニタに表示して診療や患者説明等に使用することができます。

取得したデータは、マウスピース型矯正治療「インビザライン/IGO」の設計、製造に用いることが出来ます。

■やりがい:

歯科矯正は従来、金属製品で行われていた為、非常に目立ちやすく、痛みも生じるものでした。しかし、同社の『インビザライン/iGO』は透明で目立ちにくく、かつ簡単に着脱ができる為、抵抗感無く、歯への負担も少なく使用ができます。「目立つ、恥ずかしい」といった、矯正歯科業界の既成概念を覆し、画期的な製品で市場に新たな動きを作っていくことがやりがいです。

当該ポジションにおいては事務方として物・情報を整理し、営業から技術メンバーまでが最も効率の良いプロセスを見出し、実現に結び付ける事を目的としており、プロセス改善、企画、Cross FunctionalなCommunication能力、人材管理能力の向上が見込まれます。

■製品の特長:

最新の歯科矯正理論と、米国アライン・テクノロジー社独自の3次元画像化技術等の最先端技術を融合させた、新しいアプローチの歯科矯正治療システムです。独自の3D治療計画ソフトウェアを通じて、治療完了に至るまでの総合的な治療計画の立案・検討を行います。そしてその計画に基づき、「アライナー」と呼ばれる、透明で可撤式のマウスピース型の矯正装置が製造され、形状の異なる複数のアライナーを段階的に交換しながら、歯を除々に移動させていく仕組みです。

■理想の人物像:

・SAPやSFDCが使えてOrder Entry周りの経験がある方

・自らの業務を俯瞰して見て、改善点ややり易い方法を提案⇒実行につなげた経験がある方

・英語での指示、依頼メールや会議の内容が理解できる英語力をお持ちの方

Role expectations

About This Opportunity

The Operations Specialist is responsible for supporting and also providing guidelines and systems that assist team members to work towards achieving operational goals for iTero business in Japan.

The incumbent oversees order process, demo unit management, logistics, 3PL management, contracts, timetables and work closely with technical support operations.

At the same time, the successful candidate will also be responsible for iTero business budgets support, learning and understanding the order to cash process across various systems.

Main task is to ensure that the daily operation is running on a high service level, fulfilling all KPIs, with a smooth efficient service that meets the expectations and needs of customers and partners.

By managing day-to-day activities, order management, analyzing statistics, preparing regular performance reports, the Operations Specialist has to…

Cooperate with other team members to removing bottleneck or improve efficiency.
Interacting with managers of different areas of the Align organization
Presenting findings to all stakeholders and higher management
Training and supervising new employees
Tracking and measuring performance.

In this role, you will…

Organizes and handles a variety of logistics issues in a regulated international environment and overlooks supply chains in the regions.

Serves as liaison between sales, technical support, and operations teams to develop concepts and coordinate process knowledge.

Duties involve, but are not limited to overlooking supply chain services, inventory control, critical parts availability, material handling, import-export control, shipment of goods, and third-party warehousing or services.

Inform the regional Align teams about shipment plans and liaise with clinical trainer/tech support team regarding scanner trainings and installations.

Researching new ways and alternative methods to improve operational efficiency.
Ensuring documentation of supported process and systems are existed and up to date.
Keeping team members motivated and organizing appropriate training.
Ensuring the business operates within the company's mission statement.
Investigating customer satisfaction and reporting any issues.
Participating in IT system requirement scoping and testing for Japan


SKILLS REQUIRED
What we're looking for

Ability to communicate effectively with people in all areas of a company is vital.
Willing to reassess and reorganize when traditional solutions aren't working.

The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills, able to multitask, as well as set priorities and meet deadlines.

The incumbent should also have excellent management and supervisory skills.
Knowledge and experience on SAP and SFDC will be a plus.
Good working level in English language.

LOCATION / WORK SCHEDULE

Tokyo office, Align Technology Japan, Japan


TRAVEL
Up to 20% or whenever required


IDEAL CANDIDATE
Have an experience with order entry and logistic control. Prefer to have SAP and SFDC experience.
Have an experience to review team's role & responsibility. Pursue more effective and easy way as a team.
Business English Proficiency (TOEIC score over 600)


Applicant Privacy Policy:
Review our Applicant Privacy Policyfor additional information.


Equal Opportunity Statement:
Align Technology is an equal opportunity employer.

We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category.

Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

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