【部署の説明】
お客さまサービス部は、契約管理を中心に、お客さま満足度向上を目指したサービス提供をミッションとしています。
収納チームは生命保険の保険料収納業務を担い、会社の基盤を支える重要なポジションです。
【組織の説明】
部全体:46人 グループ・チーム:9人
【募集背景】
保険料収納業務は金銭を扱うため、正確性・信頼性が求められます。現在、ロボットを導入してシステム化している部分と手作業で処理している部分が混在しており、今後さらにシステム・プロセスを導入して行く予定のため、効率化や業務改善を積極的に提案・推進できる方を募集します。
【職務内容】
・保険料収納業務(LifeJ・WEAVEの入力 等
・復活業務(進捗管理・督促 等
・データ分析、各種プロジェクト、CX向上に向けた取り組み
【当該業務の魅力】
・生命保険会社において重要な保険料収納業務を担える
・「お客さまサービス向上」に直接貢献できる
・プロジェクトやシステム設計に必要な知識が身に付く
【将来のキャリア展望】
・収納チームのマネージャーポジション
・お客さまサービス部内の他業務のポジション
・カスタマーエリア内での業務ポジション
【入社後の教育・研修について】
OJTで業務習得いただきます
【業界経験】
生命保険:必須
金融業界:必須
【Must】
・保険料収納についての基本的な知識がある方
・社内外の関係者と円滑にコミュニケーションできる方
・チームで協力して業務に臨むことにより、より効果的で効率的な成果をめざす方
・各ステークホルダー(お客さま、代理店、MR、本社関連部署)の視点で業務を遂行できる方
【Want】
・保険料収納業務経験があり、デジタル化を進められる方
・プロジェクト参加経験があり、関連する部署とコミュニケーションを取りつつプロジェクトを進められる方
【その他】
グレード:G14~15
募集人数:1名
雇用形態:正社員
勤務地:本社
出社・在宅勤務の頻度:業務習得までは出社がメインになります。慣れてきたら、週2回程度在宅業務可能です。基本的には9~17時で従事いただくことになります。
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