Job Summary/職務概要
Service Business Group(SBG)のコールセンターの専任として、EP部門が取り扱う医療機器システム(WM Claris、EnSite、ViewMate、MedinBoxなど)に関する技術サポートを、医療機関の顧客およびアボット社内の関係者に提供します。
現場でのサポート対応が必要な場合には、フィールドサービス担当者と連携し、部品の手配などを迅速かつ効率的に行います。人的リソースを最適に活用し、予算、社内方針、業務手順、品質基準に則って、コスト効率の高いサービス運営を実現します。
製品に関する苦情対応においては、品質システムの観点からテクニカルサービスの代表として対応し、業務プロセスの有効性を継続的に評価・改善します。
また、常に専門分野の最新情報を把握し、医師や医療従事者、患者、営業・技術スタッフからの問い合わせに対して、SBGとして臨床的・技術的な支援を提供します。
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Tokyo Abbott Full time¥4,000,000 - ¥8,000,000 per yearService Business Group(SBG) technical services representative provides technical support for medical equipment systems to medical institution customers and Abbott internal stakeholders. The representative collaborates with field service personnel to arrange parts and ensures effi ...
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Tokyo Rakuten Full time¥3,000,000 - ¥6,000,000 per yearHiring Technical Services/Indirect Sourcing Staff for Centralized Procurement. Supplier selection of Technical Services/Indirect Category, negotiation of price and contract conditions with suppliers, optimize Tech Services/Indirect service Spend, and implement Cost Saving initiat ...
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Tokyo Woven by Toyota Full time¥4,000,000 - ¥8,000,000 per yearWe are looking for an experienced technical operation services manager to lead complex and multi-disciplinary projects, and help them evolve continuously. The successful candidate will be in charge of considering the best operation process and services for go to market products, ...