AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Are you ready for an opportunity to unleash your creativity, engage in problem-solving and drive change? The Amazon Web Services (AWS) Marketplace team is looking for a Technical Operations Specialist to join our fast-paced team.
AWS Marketplace is transforming the way customers find, buy, deploy and govern software, data and services in the cloud. This is an exciting opportunity to help deliver on our mission to bring Amazon's e-commerce expertise to cloud software and fundamentally change how software is discovered, purchased, and deployed by AWS customers.
This role will own and execute technical operations to drive Marketplace Private Offer program adoption for buyers and sellers across Asia-Pacific and Japan. The role requires someone who can learn concepts quickly, is detail-oriented and able to use that knowledge and apply them to problem solve and come up with creative solutions. They will drive operational and programmatic improvements so that 3rd party sellers can drive buyer transactions faster and at higher volume. They will collaborate with a diverse set of internal and external stakeholders across regions to add value, eliminate waste, and improve CX. There is opportunity to drive change, build and improve operational processes to help us grow at scale. The ideal candidate can work autonomously and resolve escalated issues quickly; demonstrates strong customer obsession and a high level of ownership and is does not shy away from challenging or improving status-quo.
Key job responsibilities
- Execute operations to drive business performance, meeting quality and service level goals.
- Manage seller and customer escalations and issue-resolution
- Create and implement standard operating procedures and process workflows
- Effectively analyse data to drive process improvements and strategic improvements/growth
- Collaborate with multiple internal and external stakeholder to maintain successful operations
- Participate in operational excellence activities
A day in the life
A day in the life
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
10010
Basic Qualifications
- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Korean language skills
Preferred Qualifications
- Strong experience with problem solving, customer service and process implementation
- Advanced analytical skills
- Desire to own, build and refine key operational processes
- Self-motivated with critical attention to detail, deadlines and reporting
- Demonstrated collaboration skills and ability to work well within a team
- Passion for working in a lean, fast-paced organization
- Bi-lingual - Mandarin, Cantonese, Japanese language skills
Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:
就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。
The salary information can be provided individually prior to the 1st interview
賃金に関する条件は、1次面接の前に個別にご案内することができます
-
Tokyo LRN Corporation フルタイムポジション: テクニカルサポートスペシャリスト(日本専任) · 勤務地: 日本 / インド(ムンバイ) / フィリピン(マニラ) · 業務時間帯: 日本時間での勤務が必須 · 雇用形態: 契約社員 / 社員登用制度あり · LRNについて · あなたの専門知識を活かして、世界中の人々の適正な行動を支援しませんか?LRNで、グローバル企業の一員としてインパクトを与えませんか? · LRNはSaaSベースのeラーニングを提供しており、米国、ヨーロッパ、中東及びアフリカ、アジア、南アメリカで業務を展開しています。世界で有名な企業を含む2,800以上 ...
-
Tokyo Wolt フルタイム求人内容 · 仕事内容 · Courier Experienceチームは、稼働を行っている配達パートナーへ向けたエンゲージメント施策全般を担当するチームです。配達パートナーに最も愛され、最も信頼されるプラットフォームとなることを目標としています。Woltらしさを配達パートナーのコミュニティにも広め、気持ちよく・楽しく・安全に稼働していただくための環境整備を行っていきます。 · アピールポイント · 配達パートナーに関連する幅広く多岐にわたるオペレーション業務を、着実に安定的に遂行いただくポジションです。少数精鋭・フラットなカルチャーのチームで、大きな裁量 ...
-
Tokyo Amazon Japan G.K. フルタイムAmazonは、ラストマイルの配送スペースで先駆的な新製品やサービスを導入することで、業界クラス最高の配送体験を提供するために継続的に努力しています。 · Central Operations チームの一員として、配送に関わるプロセスをネットワークレベルで集約化、効率化、標準化し、あらゆる問題の根本原因を排除し、改善する役割を担っていただきます。この役割は、プロジェクトを通じて、様々な関係者部署と連携し、顧客エクスペリエンスとビジネス継続性に影響を与える潜在的な問題を解決します。 また、内部ツールの調査と問い合わせに対して迅速に対応し、様々な課題をタイム ...
-
Tokyo Amazon Web Services Japan GK - D90 Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading ...
-
Tokyo Thermo Fisher Scientific フルタイム担当顧客(バイオ医薬品開発および製造、研究機関等)に対しクロマトグラフィー樹脂の新規採用/拡販を主な業務として、売上目標達成を目指す。 · 業務内容 · クロマトグラフィー樹脂(POROS, CaptureSelect)の販売および販売促進 · 対面もしくはリモートツールを用いて、主にバイオ医薬品の研究開発もしくは製造を担当する顧客と面談 · 社内のアプリケーション担当者やアカウント営業担当者と緊密に連携して、製品の紹介から販売までリード · 顧客からの技術的な問い合わせへの対応 · 社内の情報共有基盤(CRMツール)を用いて商談の進捗や注文予測を管理 ...
-
Tokyo HPE Full timeOperational technical specialist / 運用テクニカルスペシャリスト This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.Who We Are: · Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We h ...
-
Yokohama Solaredge フルタイムPower the Future with us · SolarEdge (NASDAQ: SEDG) は、5,000 名を超える従業員を擁し、34 か国にオフィスを構え、133 か国以上で数百万の製品を導入している高性能スマート エネルギー テクノロジーの世界的リーダーです。 · 当社の多様な製品には、インテリジェントソーラーインバータ、蓄電池、バックアップシステム、EV充電、完全な家庭用エネルギー管理エコシステムが含まれます。 · 世界クラスのエンジニアリング能力を活用し、イノベーションに絶え間なく注力することで、当社は太陽からのクリーンでグリーンな ...
-
Tokyo Vestas Full timeIn this role you will be part of the Regional Operations Support team for Service Onshore. The goal of local Regional Operation Engineering team to assist service department with wind farm operation by providing technical supports and solutions, optimizing turbine performance and ...
-
Tokyo Autodesk Full timePosition Overview · We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products · You will work in a remote position and report to the Manager, Technical Support in Japan · Do you e ...
-
Tokyo Siemens Gamesa Full timeIt takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team. · Coordinates and supervises Installation / Commissioning activities, leads and adv ...
-
Tokyo Autodesk Full timePosition Overview · We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. · Do you enjoy solving problems and helping others? Are you passionate about customer experience? A ...
-
Tokyo Autodesk Full timePosition Overview · We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. · Do you enjoy solving problems and helping others? Are you passionate about customer experience? A ...
-
Minato City International SOSOverall Purpose of the Jpb · Responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers. Deliver high quality service, through effective case management, bringin ...
-
Tokyo Wolt Full timeJob Description · The Courier Experience team is responsible for engagement initiatives aimed at our active delivery partners. Our goal is to become the platform most loved and trusted by delivery partners. We spread the Wolt spirit within the delivery partner community, ensuring ...
-
Tokyo Thermo Fisher Scientific フルタイム担当顧客(バイオ医薬品開発および製造企業が中心)に対し細胞培養用の培地および溶液の新規採用/拡販を主な業務として、売上目標達成を目指していただきます。 · 業務内容 · Gibcoブランドの細胞培養製品、サービスの販売および販売促進 · 対面(全国の出張含む)もしくはリモートツールを用いて、主にバイオ医薬品の研究開発もしくは製造を担当する顧客と面談 · 社内のアプリケーション担当者やアカウント営業担当者と緊密に連携して、製品の紹介から販売までリード · 顧客からの技術的な問い合わせへの対応 · 社内の情報共有基盤(CRMツール)を用いて商談の進捗や注文予 ...
-
Tokyo Kaltura Full timeThis is us · Kaltura's (NYSE:KLTR) mission is to power any video experience for any organization – live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people's lives through video. Founded in 2006, Kaltura is now a global leade ...
-
Minato City International SOSOverall Purpose of the Job · Responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers. Deliver high quality service, through effective case management, bringin ...
-
Tokyo TikTok RegularTeam Introduction · Our Ad Operations team is essential to enabling flawless ad campaign executions, ensuring an optimized experience for both our users and brand partners. This team lends their technical and operational know how to help better support and inform our sales and pl ...
-
Technical Specialist
2ヶ月前
Shinjuku-ku Danaher Full timeFind what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products s ...
-
Tokyo ASML Full timeIntroduction to the job · Commercial operation specialist manage the operation process of ASML commercial system and option from factory to customer site and contribute on reverse supply chain flow to maximize re-use of commercial product and leftover. · In addition, this posi ...
